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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

Are you using Close?

Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 101-110 out of 639

AC

Aaron C

12/01/23

5 out of 5

"Very easy to use and manage a sales team"

What do you like best about Close? love the smart views, its a great way to keep track of leads and team activities. We got up and running fast, very easy to impliment. Custopmer support is fast! Im on close all day everyday! Lots of easy integrations. I use this frequently. What do you dislike about Close? tbeing able to hifde things from the team so its not in their face, like custum fields. What problems is Close solving and how is that benefiting you? managing a large sales team and ...

Read more

MC

Maleek C

12/01/23

5 out of 5

"New and Convenient"

What do you like best about Close? Ability to make calls simply and manuever leads fast What do you dislike about Close? Only been using it a month or so, haven't found any dislikes yet. Oh, sometimes the smart views aren't as accurate as they could be. What problems is Close solving and how is that benefiting you? Allows me to call, text and store info on leads easily.

AC

Aaron C

12/01/23

5 out of 5

"Very easy to use and manage a sales team"

What do you like best about Close? love the smart views, its a great way to keep track of leads and team activities. We got up and running fast, very easy to impliment. Custopmer support is fast! Im on close all day everyday! Lots of easy integrations. I use this frequently. What do you dislike about Close? tbeing able to hifde things from the team so its not in their face, like custum fields. What problems is Close solving and how is that benefiting you? managing a large sales team and ...

Read more

BR

Bruno R

12/01/23

5 out of 5

"As If Apple designed a CRM"

What do you like best about Close? I get this utilitarian feeling from Close CRM that makes me think of Apple's simple design philosophy. It's more important to finish the task efficiently than to seem impressive. Making calls with Close CRM is like walking in the park when I'm in the zone; it's a simple interface that performs its job without any flashy bells and whistles. Checking activities ensures that I don't have to search around for important information because it's right there, ...

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RW

Ron W

11/14/23

5 out of 5

"One of the best CRM available today"

What do you like best about Close? Ability to create SmartViews - smart selection of lead data using an extremely useful set of filters, and then use for calling, emailing, SMS, etc. Ability to have amazing reporting that makes understanding sales activity and opportunities 100x better than in other CRMs. Great UX/UI - Close CRM can be used out of the box and customized by sales and sales managers. There is no need to pay for sales developers, like in Salesforce or Pipeline CRMS. Great ...

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NA

Nancy A

11/14/23

5 out of 5

"Finally found a CRM that works for me"

What do you like best about Close? What sold me on Close is the dialer system. It actually lets you know when a number is not in service or has blocked my line. This is very helpful because at the end of my dial session, I can manually dial a lead from my cell phone and make a connection or I can look up their actual phone number and update their contact. Close is very easy to navigate , create client follow ups and even upload leads that I can merge lists together with ease. This is the ...

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CE

Claire E

11/12/23

5 out of 5

"I'm in love with Close"

What do you like best about Close? As someone in tech sales, the user interface of Close is so simple yet robust and keeps me on track! I've used Hubspot and Salesforce before this and could never go back. Between the integrated calling, customized lists and automatic saving, I don't miss a beat. Their customer support is second to none and my questions/requests are always heard and responded to faster than I anticipate. I've tried to integrate Close through Zapier to Quickbooks to make a ...

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LO

Luke O

11/10/23

5 out of 5

"Close is a must-have for any fast growing company"

What do you like best about Close? Close has been a game-changer for me. The simplicity when using it, to breaking down pipeline management with Smart Views has helped me grow my business much faster than I ever anticipated. Not only am I able to centralise my leads in one place, but Close also helps me prioritise the most valuable leads in my pipeline which allows me to close more deals. I also LOVE the way I can integrate all of my email accounts, Calendly, Zoom and automation tools ...

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SH

Shaun H

11/10/23

5 out of 5

"Close CRM"

What do you like best about Close? All-in-one CRM. Call, text, email, notes, workflows, and correspondence all in one place. It's organized and created to help companies of any size scale. Call quality is perfect, amazing support staff, how-to instructions, and there are tons of automation. The overall cost of the product is a value add. We use Close for everything in our business daily. What do you dislike about Close? Pay-as-you-go Twillo pricing. I'd rather pay a set price for calls & ...

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AC

Abe C

11/09/23

5 out of 5

"Sales Manager"

What do you like best about Close? It's agile and it is a full-suite for Sales Managers and reps to house and efficiently keep track of their customers. It's by far the easiest CRM I've ever used that is intuitive and their customer support is amazing. They're actively bringing on new integrations and making managing multiple companies a breeze as well! What do you dislike about Close? I haven't had a complaint yet to be honest! What problems is Close solving and how is that benefiting ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].