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8.6

SpotScore

Close - CRM Software

Close Reviews in September 2026: User Ratings, Pros & Cons

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4.88

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Close Reviews & Ratings

4.88

Excellent

Based on 573 ratings & 639 reviews

Are you using Close?

Rating Distribution

Excellent

(604)

Very Good

(31)

Good

(1)

Poor

(2)

Terrible

(1)

Spotsaas Editor’s POV

Close CRM has solidified its reputation as a standout tool for businesses seeking an efficient, user-friendly, and powerful solution to manage customer relationships, streamline workflows, and enhance team collaboration. Praised overwhelmingly for its ease of use, Close offers a centralized platform to handle calls, emails, texts, and lead tracking, eliminating ...Read more

Close pros and cons

  • Provides a centralized CRM platform for managing leads, calls, emails, and workflows in one place.

  • Interface is easy to navigate, with straightforward setup and strong support for onboarding and troubleshooting.

  • Automation features including smart views, predictive dialing, and workflows reduce manual effort in sales processes.

  • Call management features include clear call recordings, AI-generated summaries, and call tracking for follow-ups and analysis.

  • Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

  • Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

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Showing 91-100 out of 639

AU

Anonymous User

12/04/23

5 out of 5

"Close has made my work day much more efficient"

What do you like best about Close? Close offers me the efficiency of handling most of my tasks within one platfrom which enables me to work in a much more well organized environment. What do you dislike about Close? I have not found anythig as of yet that I dislike about Close What problems is Close solving and how is that benefiting you? Close has helped to solve the need to work out of & track all correspondence I have with my customers

JJ

Josh J

12/04/23

5 out of 5

"Very efficient!!!"

What do you like best about Close? Using Close allows me to keep all of my communitcations with customers and leads extremly organized so that I can work efficinetly as possible. The ease of implementing automated workflows and integrating other softwares creates for a very profecient tool that I use everyday! What do you dislike about Close? I have yet to run into any downsides to Close. It's fantastic! What problems is Close solving and how is that benefiting you? Close is allowing me to ...

Read more

AU

Anonymous User

12/03/23

5 out of 5

"Best CRM ever"

What do you like best about Close? easy, straightforward and simple + great customer service. great number of features. What do you dislike about Close? calling is a little bit too expensive sometimes. What problems is Close solving and how is that benefiting you? reaching out to prospects and being able to email and call all from one platform.

AU

Anonymous User

12/03/23

5 out of 5

"Best CRM ever"

What do you like best about Close? easy, straightforward and simple + great customer service. great number of features. What do you dislike about Close? calling is a little bit too expensive sometimes. What problems is Close solving and how is that benefiting you? reaching out to prospects and being able to email and call all from one platform.

MC

Mart C

12/02/23

5 out of 5

"Sales Success using Close as our CRM"

What do you like best about Close? I've been using Close CRM for our sales team, and it has truly transformed the way we manage our leads and close deals. The user-friendly interface makes it easy for everyone on the team to navigate and stay organize. Here are the Pros i think Close CRM can provide: Efficient Lead Management, Email Automation, Communication Tracking, Integration and Customization, Analytics and Reporting Tools. What do you dislike about Close? A bit of learning curve for ...

Read more

MP

Mike P

12/02/23

5 out of 5

"Long term Close customer - we love CLOSE.IO"

What do you like best about Close? The user interface and the integration with GSuite. What do you dislike about Close? Even though we have Salesforce, many of our sales team prefer Close. We wish Close would increase scalability for large enterprises. Recommendations to others considering Close: We find our business users are quick to learn Close and become productive in only a few days. What problems is Close solving and how is that benefiting you? Leads follow-up is easy to manage and ...

Read more

MC

Mart C

12/02/23

5 out of 5

"Sales Success using Close as our CRM"

What do you like best about Close? I've been using Close CRM for our sales team, and it has truly transformed the way we manage our leads and close deals. The user-friendly interface makes it easy for everyone on the team to navigate and stay organize. Here are the Pros i think Close CRM can provide: Efficient Lead Management, Email Automation, Communication Tracking, Integration and Customization, Analytics and Reporting Tools. What do you dislike about Close? A bit of learning curve for ...

Read more

MP

Mike P

12/02/23

5 out of 5

"Long term Close customer - we love CLOSE.IO"

What do you like best about Close? The user interface and the integration with GSuite. What do you dislike about Close? Even though we have Salesforce, many of our sales team prefer Close. We wish Close would increase scalability for large enterprises. Recommendations to others considering Close: We find our business users are quick to learn Close and become productive in only a few days. What problems is Close solving and how is that benefiting you? Leads follow-up is easy to manage and ...

Read more

BR

Bruno R

12/01/23

5 out of 5

"As If Apple designed a CRM"

What do you like best about Close? I get this utilitarian feeling from Close CRM that makes me think of Apple's simple design philosophy. It's more important to finish the task efficiently than to seem impressive. Making calls with Close CRM is like walking in the park when I'm in the zone; it's a simple interface that performs its job without any flashy bells and whistles. Checking activities ensures that I don't have to search around for important information because it's right there, ...

Read more

MC

Maleek C

12/01/23

5 out of 5

"New and Convenient"

What do you like best about Close? Ability to make calls simply and manuever leads fast What do you dislike about Close? Only been using it a month or so, haven't found any dislikes yet. Oh, sometimes the smart views aren't as accurate as they could be. What problems is Close solving and how is that benefiting you? Allows me to call, text and store info on leads easily.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].