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9.1

SpotScore

CircleLoop - Call Center Software

CircleLoop Reviews in September 2026: User Ratings, Pros & Cons

Effortless communication, optimized customer experience.

4.07

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Starts from $6.45 / User / Month

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CircleLoop Reviews & Ratings

4.07

Very Good

Based on 149 ratings & 179 reviews

Are you using CircleLoop?

Rating Distribution

Excellent

(133)

Very Good

(8)

Good

(6)

Poor

(12)

Terrible

(20)

Spotsaas Editor’s POV

CircleLoop is a communication software with mixed user feedback. Strengths include low pricing and responsive support—the team typically replies quickly to tickets. Weaknesses include call quality issues, unreliable call forwarding, and limited international calling options. Before shortlisting, verify call quality in your region during a demo, test call ...Read more

CircleLoop pros and cons

  • Efficient and helpful customer support team that is responsive to user needs and requests.

  • Quick and smooth setup process with personalized configurations, especially for new users.

  • User-friendly interface that simplifies navigation and usage for both mobile and desktop applications.

  • Good value for the service provided, making it suitable for small businesses looking to save costs.

  • Recent decline in service quality leading to frequent bugs, issues, and unreliable performance, affecting user experience negatively.

  • Complications and delays in the process of canceling accounts or transferring numbers, causing frustration and hindrance in user mobility.

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Showing 121-130 out of 179

PM

Paul Morgan

11/25/20

5 out of 5

I left a query with Circleloop

I left a query with Circleloop and was called the next day by Kieran. He quickly (and cheerfully) talked me though in order to resolve my issue effectively.

PM

Paul Morgan

11/25/20

5 out of 5

I left a query with Circleloop

I left a query with Circleloop and was called the next day by Kieran. He quickly (and cheerfully) talked me though in order to resolve my issue effectively.

CM

Charlie Morton

11/21/20

2 out of 5

No incoming calls

Made an account today outgoing is ok apart from when a caller hangs up and doesn't pick up your phone keeps ringing also incoming calls are not working been trying to email all day as an urgent thing as I could be losing work as I want them to be my main phone company but no incoming calls and phone just keeps ringing if no one picks up once it's all sorted will change the post to 5 stars and update along the way

R

Rob

11/20/20

3 out of 5

Great service and platform, but...

Great service and platform, we used it for about 3 months. However, had to cancel due to incorrect/dead numbers just ringing and ringing out (so you don't know if the phone number is genuine or not). As soon as this issue if fixed, we'd be back in a heartbeat.

R

Rob

11/19/20

2 out of 5

Great service and platform, but...

Great service and platform, we used it for about 3 months. However, had to cancel due to incorrect/dead numbers just ringing and ringing out (so you don't know if the phone number is genuine or not). As soon as this issue if fixed, we'd be back in a heartbeat.

B

Bizibuz

11/18/20

5 out of 5

Best sales experience ever

Circle Loop staff (Imogen thank you!) were very helpful in onboarding me to Circle Loop - they called me back (an international number!) with answers to my questions if they didn't know the answer offhand, negotiated a discount on my behalf as an ed startup and had a Hong Kong card processing capability added just for my convenience. Many many thanks! Best sales experience EVER

UF

User from Sussex

11/18/20

5 out of 5

Perfect for use with HubSpot

If you use HubSpot (or any other suported CRM) this is a great phone system. And their month by month plans are a refreshing approach to telecoms.

B

Bizibuz

11/18/20

5 out of 5

Best sales experience ever

Circle Loop staff (Imogen thank you!) were very helpful in onboarding me to Circle Loop - they called me back (an international number!) with answers to my questions if they didn't know the answer offhand, negotiated a discount on my behalf as an ed startup and had a Hong Kong card processing capability added just for my convenience. Many many thanks! Best sales experience EVER

UF

User from Sussex

11/18/20

5 out of 5

Perfect for use with HubSpot

If you use HubSpot (or any other suported CRM) this is a great phone system. And their month by month plans are a refreshing approach to telecoms.

A

Andrew

11/09/20

1 out of 5

Extremely poor communication

Extremely poor communication. Been chasing the company for a couple of weeks to get them to set up a number, but they don't get back to you.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].