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9.1

SpotScore

CircleLoop - Call Center Software

CircleLoop Reviews in September 2026: User Ratings, Pros & Cons

Effortless communication, optimized customer experience.

4.07

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Starts from $6.45 / User / Month

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CircleLoop Reviews & Ratings

4.07

Very Good

Based on 149 ratings & 179 reviews

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Rating Distribution

Excellent

(133)

Very Good

(8)

Good

(6)

Poor

(12)

Terrible

(20)

Spotsaas Editor’s POV

CircleLoop is a communication software with mixed user feedback. Strengths include low pricing and responsive support—the team typically replies quickly to tickets. Weaknesses include call quality issues, unreliable call forwarding, and limited international calling options. Before shortlisting, verify call quality in your region during a demo, test call ...Read more

CircleLoop pros and cons

  • Efficient and helpful customer support team that is responsive to user needs and requests.

  • Quick and smooth setup process with personalized configurations, especially for new users.

  • User-friendly interface that simplifies navigation and usage for both mobile and desktop applications.

  • Good value for the service provided, making it suitable for small businesses looking to save costs.

  • Recent decline in service quality leading to frequent bugs, issues, and unreliable performance, affecting user experience negatively.

  • Complications and delays in the process of canceling accounts or transferring numbers, causing frustration and hindrance in user mobility.

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Showing 131-140 out of 179

PR

Phil R

10/25/20

5 out of 5

Great service and still improving all the time.

I first heard about CircleLoop a few years ago at a marketing event and was immediately intrigued. The service is absolutely excellent - great call quality, reliability and pricing. However, the thing that impresses me the most is the continual improvements. CircleLoop constantly adds thoughtful features and incremental improvements which really show that they care about the service and its users. Quite probably the best VoIP service available.

PR

Phil R

10/25/20

5 out of 5

Great service and still improving all the time.

I first heard about CircleLoop a few years ago at a marketing event and was immediately intrigued. The service is absolutely excellent - great call quality, reliability and pricing. However, the thing that impresses me the most is the continual improvements. CircleLoop constantly adds thoughtful features and incremental improvements which really show that they care about the service and its users. Quite probably the best VoIP service available.

DS

Dan StClair

10/20/20

5 out of 5

Easy to Set-up and Easy to Manage

Having been a user of number Telephony systems for the past 15 years, this is the best value and easiest to use i've seen. I've 8 users on the system which I originally set-up as a back-up solution for my previous VOIP system. It took 30 minutes to set-up and i've been that impressed with it, it's now the core telephony system for my business.

DS

Dan StClair

10/20/20

5 out of 5

Easy to Set-up and Easy to Manage

Having been a user of number Telephony systems for the past 15 years, this is the best value and easiest to use i've seen. I've 8 users on the system which I originally set-up as a back-up solution for my previous VOIP system. It took 30 minutes to set-up and i've been that impressed with it, it's now the core telephony system for my business.

RN

Ryan Newman

10/12/20

3 out of 5

Was disappointed at first but I can see trying to do their best

I felt I should update my review as I was very disappointed with the porting of my numbers. However, Circle Loom have since made contact and explained the situation and are credit the porting charges. I am okay for now. Hopefully, the porting of the numbers should now go through.

MR

MELVIN REYNOLDS

10/07/20

4 out of 5

OK, but message transcription element hopeless

We signed up to this under the trial scheme. On the whole it's worked well for us so far. The message (voice > text) transcription element is usually wildly inaccurate and often makes genuine requests for help appear as spam; we advise our responders to ignore that 'feature'.

D

Derek

07/06/20

5 out of 5

Seriously wished I had gone to these…

Seriously wished I had gone to these guys in the beginning. Had a hell of a time with one of their competitors but thank goodness I found CircleLoop, they were attentive and prompt to react. I'm a happy bunny now and up and running successfully, thank you so much Zac and Dominic! :))

D

Derek

07/06/20

5 out of 5

Seriously wished I had gone to these…

Seriously wished I had gone to these guys in the beginning. Had a hell of a time with one of their competitors but thank goodness I found CircleLoop, they were attentive and prompt to react. I'm a happy bunny now and up and running successfully, thank you so much Zac and Dominic! :))

L

Lynnie

07/05/20

5 out of 5

Seriously wished I had gone to these…

Seriously wished I had gone to these guys in the beginning. Had a hell of a time with one of their competitors but thank goodness I found CircleLoop, they were attentive and prompt to react. I'm a happy bunny now and up and running successfully, thank you so much Zac and Dominic! :))

R

Richard

07/05/20

5 out of 5

CicleLoop: welcome to our Team!

We're a team of volunteers who during the Coronavirus epidemic get food and medication to people in this town of some 27,000 inhabitants, some of whom have had to self-isolate. In very short order we worked a system which uses just one phone line (on-line requests were also possible, so it wasn't as overloaded as it sounds). That line had to be diverted to one of a team who fielded calls for help. In practice that divert meant a visit to a church hall three times a day when a code and the ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].