ChurnZero Reviews in July 2026: User Ratings, Pros & Cons

Customer Success Necessity

What do you like best? The clear and easy customer health score that you can manipulate to work for your specific customers. We've implemented Customer Journeys to help keep track of onboarding, which has been a game changer. Our Customer Marketing dept also uses CZ to help with newsletters and monthly tip emails! What do you dislike? There really isn't anything I dislike! My fantastic CSM will always try and find a workaround for our problem and if there isn't one she will ensure we ...

CSM Tool

What do you like best? With a growing customer portfolio it gets harder to keep an overview. Churn Zero helps out with many functions, for example creating alerts for specific tasks. What do you dislike? I would like to have some video tutorials how to use every function properly. What problems are you solving with the product? What benefits have you realized? - Creating Alerts for tasks - Having an overview of churn risk - Setting sequence of tasks

An Excellent Tool to Keep a Finger on the Pulse of Customers

What do you like best? Chase has a been a huge asset in configuring our ChurnZero service and ultimately is why we have continued to use the solution. Our use of the software is pretty unique with the way that we identify parent accounts, the whole CZ has done a great job in helping us configure the software to meet our needs. Being able to set up notifications of "at-risk" behavior or inactivity by customers is invaluable. Being able to call out Onboarding with the appropriate milestones ...

Great Insights

What do you like best? Churnzero provides great insight on what our clients are doing which helps me provide them with the best suggestions and service possible. What do you dislike? There is nothing that stands out as a dislike. Recommendations to others considering the product: Great way to manage tasks and reminders along with recieiving insights on client activity. What problems are you solving with the product? What benefits have you realized? We previously did not have ...

ChunZero is Awesome for Customer Success Teams

What do you like best? Its very complete and has a lot of great features for customer success teams. It makes your team waay more efficient with the ability to automate all tasks and make a process like onboarding, comunications to clients, etc. What do you dislike? Missing a general dashboard to control if the team is doing everything that is in the process. Recommendations to others considering the product: You will love it What problems are you solving with the product? What ...

Great product and great customer experience

What do you like best? The product is simple to use, the team is great, the onboarding process was smooth and my questions and requests were always answered quickly and professionally. What do you dislike? product is great, but would be nice if it was possible to customize it more according to the specific project. There are few small limitations. What problems are you solving with the product? What benefits have you realized? Customer success day to day activities. Organazing ...

Easy to use, thorough and clear bird's eye view on your client base, good Account Managers.

What do you like best? Easy to use UI, ability to customize and have information as detailed or high level as you'd like. What do you dislike? Better ability to convert currencies for international markets Recommendations to others considering the product: Save more time, focus your energy on more relevant things. What problems are you solving with the product? What benefits have you realized? Saving time to understand and direct efforts Delivering more customized ...

An awesome tool with some amazing potential

What do you like best? This is clearly a well thought-out and intently designed tool. The ability to see some many pieces of customer data in a single place - and to even aggregate them into a single score - provides so much more clarity on our customer health than we'd ever seen before. We used to have to assume a customer was "healthy" based solely off of usage data, which surely does not tell the entire story. We're now able to simply look at a single score and have confidence that the ...

Fantastic Success Tool with

What do you like best? A) They got/get us! — we demo'd and investigated several other tools in this space, and the sales rep at CZ was way more able to quickly connect the dots for us... We described our team, and needs  —  they gave us real-world examples of "how this would look", and showed us exactly how our world would look through the lens of this tool. B) Our onboarding manager has really been able to quickly help us adapt our systems & processes to make great ...