ChatMeter Reviews in May 2025: User Ratings, Pros & Cons

Fantastic Reputation Management Tool

What do you like best? Our company has been working with Chatmeter for years now and I must say that they are a terrific company! The part we like the best honestly has to be our account managers who have been instrumental in teaching us the ins and outs of what Chatmeter has to offer. What do you dislike? One of the things that would be great, but understandably at an additional cost, would be the ability to change info on listings within the dashboard rather than having to create ...

Great tool for review management

What do you like best? I really enjoy the review management piece of this technology. It allows for our agency styled business to manage the reviews for several locations easily. We can group our locations, upload custom review response templates, and keep track of response rates. What do you dislike? I am not a huge fan of the social tab. I don't feel like publishing to social pages is organized well, or is easy to accomplish. Other tools have provided a much more user friendly ...

Chatmeter is GREAT

What do you like best? I like how easy the dashboard is to use and navigate, as well as the help I get from the Chatmeter staff. They always go above and beyond and are able to answer more than just my questions on the dashboard itself. What do you dislike? I don't dislike anything about the Chatmeter platform. What problems are you solving with the product? What benefits have you realized? We're able to respond to all of the reviews our company receives, and having ...

Great platform to see all reviews under the same place.

What do you like best? Our team loves that everything is under one platform. What do you dislike? We believe that the analytics portion of the platform can see some improvement. What problems are you solving with the product? What benefits have you realized? Answering reviews on-time and identifying key problems that our members are expressing online.

Invaluable tool

What do you like best? This is both easy to use and teach. Partnering with managers across national locations, having a tool that is so easy to understand and use is wonderful. I can quickly glance at location results and help strategize with operators. What do you dislike? I would love a little more explanation of some of the tools within it. What problems are you solving with the product? What benefits have you realized? Location scores & reputation

Chatmeter Recommended for Reputation Management

What do you like best? Support for the platform has been great and we have had next to no issues with the platform itself. They are always showing us new features on the platform. They even did a webinar for us to help our franchises better understand reviews and how Chatmeter is helping them improve their reputation and rankings. What do you dislike? Chatmeter seems to have limited social media capabilities beyond reviews. We would like to be able to use this software to track ...

Great For Calculating Reviews

What do you like best? I like that I am able to gather all the data I need without having to go to each page we currently operate What do you dislike? The least helpful is that some Yelp reviews that are taken down from Yelp still remain on our Chatmeter, which affects our total percentage What problems are you solving with the product? What benefits have you realized? Chatmeter has improved our response rate and helps us stay on track on all the platforms that we're on ...

Great Service and Product!

What do you like best? We looked at a ton of different reputation platforms and Chatmeter by far had the best functionality. Our support team and rep are awesome and communicating our enhancement wish lists to their developers and rolling out new functions. What do you dislike? Reporting could be a little better. We'd like to be able to push reports out through the system. What problems are you solving with the product? What benefits have you realized? Chatmeter saves us a ...

More Powerful than You Think

What do you like best? The ease of use and the many features it has outside of just reputation management. What do you dislike? Sometimes it breaks. We have issues sometimes with reviews not posting. What problems are you solving with the product? What benefits have you realized? Reputation management is a difficult product to manage but with Chatmeter we can watch all of our clients in one place/

Great product to help clients with their business

What do you like best? The ability to manage all of the online listings in one place What do you dislike? Nothing at this time is anything to dislike! Recommendations to others considering the product: From an agency perspective the team at Chatmeter is great to work with and you are able to provide a great service to your clients and work with Chatmeter's great team! What problems are you solving with the product? What benefits have you realized? Helping manage ...