ChatMeter Reviews in May 2025: User Ratings, Pros & Cons

Several client quit using it

What do you like best? The chatmeter platform does a lot of things, but they are not all clear to set up or customize. Their account managers were always nice, but often didnt have much experience using the product. What do you dislike? Their turnaround time to do anything for the clients was over 2 weeks. They'd ask us to do set up for them which we wouldnt be getting paid for. Also getting a refund for one client took at least 3 months. The reason for the refund was that it ...

Chatmeter is a must

What do you like best? I am able to respond to all 120+ locations one platform and that has been a game changer for me. What do you dislike? The downside is that it's not in real time, which, at times, is a little frustrating, but I've made clear to management that there is a natural lag that allows Chatmeter to collect feedback from different platforms. What problems are you solving with the product? What benefits have you realized? I'm able to respond to customer feedback ...

Chatmeter breaks the record for excellent client support and innovation

What do you like best? Chatmeter's team is second to none in fast friendly and outstanding support. They also are constantly adding new feature sets to the platform, exceeding ant stretch goal we had when we first signed up in January of 2017. What do you dislike? Nothing. the software always exceeds our needs today and they are always adding features that we end up using in the future. they are the 'best in class' by all measures. Recommendations to others considering the ...

Great company and staff

What do you like best? The whole thing, every channel is helpful for identifying trends in our negative and positive reviews and monitoring our franchisees What do you dislike? Social tab, we do not use it much but seemed a little clunky when we explored it What problems are you solving with the product? What benefits have you realized? Nothing, we have only seen great benefits since implementation. We have realized that its very helpful to have everything centrally located ...

Chatmeter gives us all the necessary tools to manage our online reputation.

What do you like best? The main dashboard that shows the map of all of our locations so we can easily see which locations need immediate attention. What do you dislike? That responding Google questions and answers in the dashboard is an additional cost. Recommendations to others considering the product: If you want a company that will help you positively increase your reputation management, Chatmeter is the one for you! What problems are you solving with the product? ...

Solid Partner and Platform!

What do you like best? They are incredibly responsive as a group, and are happy to assist with any and all requests. What do you dislike? I would love for them to beef up their review builder offering. What problems are you solving with the product? What benefits have you realized? We have seen a big uptick in local seo results for clients, along with an easy to use dashboard to manage reviews for clients.

Great Platform and Account Team

What do you like best? With all of the craziness in my day-to-day responsibilities, it is wonderful to be able to send things to the Chatmeter team and know it will be done. The platform itself is easy to use and compiles robust data points for insightful and actionable analysis. What do you dislike? One of the issues I have run into is that I don't have the ability to edit the layout of the store landing pages so there are times that I am unable to add timely content. if there was ...

Enjoying ChatMeter!

What do you like best? How much work it helps me take care of being just one person! There are only 2 people in a large company in the Marketing Department but the efficiency allows me to act like multiple people. What do you dislike? Social media posts could be a lot easier-I would like it to be easier to manage that. What problems are you solving with the product? What benefits have you realized? Replying to all reviews.

Mostly a time saver

What do you like best? I like being able to bulk respond to reviews and having it intersperse multiple templates. It's nice that it tracks rating history for all of our sites in a single place. It's nice getting the notifications of negative reviews so I can jump on those right away. What do you dislike? There are lots of small inconveniences. I mainly use it to manage and respond to reviews, but it doesn't show the customer's full name and the link to view the full reviews stopped ...

It can be a time saver

What do you like best? The ability to manage multiple platforms at one time What do you dislike? It is hard to have multiple listings on multiple platforms and keep them correctly updated with changes to only one area or region. Occasionally, we've noticed that chatmeter will revert things back to previous periods when it shouldn't. We've also seen local map pack issues with Chatmeter. Recommendations to others considering the product: Make sure you don't add anything on ...