ChatMeter Reviews in May 2025: User Ratings, Pros & Cons

Chatmeter continues to innovate making it a great product for our customers

What do you like best? Having all of our customers' reviews roll up to one dashboard and being able to slice and dice the information in so many ways as well as benchmarking against competitors. These are my favorite things, but also having one place to update my business listing info and push it out to so many directories quickly is also at the top of my list. What do you dislike? I honestly can't think of anything I dislike. What problems are you solving with the product? ...

User-friendly.

What do you like best? Pulse and sentiment tracking in addition to ease of us within each dashboard. What do you dislike? No downsides to report! An added plus to this platform would be the implementation of escalation processes. Recommendations to others considering the product: Definitely request a demo and have an account rep walk you through each dashboard. What problems are you solving with the product? What benefits have you realized? Review Management.

Incredible Service, Growing Platform

What do you like best? Chatmeter is always evolving its product and takes customer feedback into consideration frequently. They also have wonderful customer support. What do you dislike? We've had some trouble with the tool being slow at times. What problems are you solving with the product? What benefits have you realized? Chatmeter has allowed us to more efficiently respond to store location reviews, and we've even seen an uptick in reviews being updated from negative to ...

Insightful and easy

What do you like best? The team is knowledgeable and responsive. It's so helpful to have all of the insights in one place. What do you dislike? Sometimes Facebook can be tricky and connections can be dropped. Recommendations to others considering the product: We should be tapping into the CM team more- every time we chat we are impressed with their insight. What problems are you solving with the product? What benefits have you realized? We have a lean team and are ...

Ok Experience

What do you like best? I think the platform is very helpful in keeping track of reviews, sentiment and for ensuring that information is correct for SEO and ILS. What do you dislike? Instagram is not integrated for future postings. I think that social media reporting could also be more robust. Recommendations to others considering the product: Consider what you're using the platform for What problems are you solving with the product? What benefits have you realized? ...

Great product and helpful people.

What do you like best? Chatmeter gives me a clear picture of the reputation of our 40 branches nationwide as well as other features that I continue to learn about almost every day. Also, the service's social media posting tool is as easier to use than other services like Hootsuite. They analytics I'm able to pull from Chatmeter are also incredibly informative and can be customized, and an important feature for a company with many locations. What do you dislike? The only drawback ...

Power suite of insights found nowhere else.

What do you like best? I like the ability to roll up reviews, rankings, and local SEO listings onto one platform. The ability to bulk respond to reviews with a wide range of templates and tools is also awesome. Lastly, Chatmeter collects and curates the Insights analytics from all of our Google My Business profiles. Google only lets you look back 90 days, but with Chatmeter, you can start archiving historical GMB profile data as soon as your Chatmeter account is live. What do you ...

Helps streamline review and response

What do you like best? I love being able to login once and have all reviews on one platform. What do you dislike? I would like to see a few more filters be added to the reviews tab. Being able to filter out reviews with assigned tasks would be helpful. What problems are you solving with the product? What benefits have you realized? Before Chatmeter, responding to reviews was daunting and we didn't know where to start. In no time, Chatmeter gave us the tools to speak with ...

I've enjoyed working with Chatmeter

What do you like best? They've been willing to answer any questions, great team to work with. What do you dislike? Not much. There is a lot going on and sometimes it's hard to make sense of it all What problems are you solving with the product? What benefits have you realized? Reputation management

Delivers as promised

What do you like best? We initially found appeal in the listings management for Google, Facebook, Yelp, etc, but quickly found additional value in the ability to manage and respond to reviews and social media content as well. Chatmeter has all the tools necessary to manage your locations' online presence from a single interface, and it works very well. The ability to accurately compare our online reputation against our direct competition is great. What do you dislike? The pricing ...