ChatFuel Reviews in July 2026: User Ratings, Pros & Cons

Have been having a trouble and couldn't…

Have been having a trouble and couldn't event get into my chatfuel dashboard for 3 days at least where I have multiple Pro bots, and have been using it for several years. This kind of problem is repeating at least multiple times since July 2024 I suppose. And then when I contact the customer service to make it fixed they treated me with zero care and told me that I might be delusional several times and the problem that I experience is because of my internet connection where it wasn't. When ...

Chatfuel suddenly went down without any…

Chatfuel suddenly went down without any notice! Clients have purchased premium subscriptions and there is no way to log in and cancel. Site is no longer available. There is zero support channels on both Chatfuel lite and Chatfuel main site. Shocking!

Very helpful staff

Very helpful staff! Best platform for chatbots!

Chatfuel are excellent professionals in sales automation

Chatfuel helped us solve a lot of problems in the sales department in our online school. Firstly, we now use official WhatsApp and take advantage of all the features of WABA. Colleagues helped us get official confirmation from Facebook about our company so that we send more than 1000 unique messages per day. We used to be blocked, but now we are not. Secondly, we have automated many processes in the sales department through chat bots, and in the future we plan to connect ChatGPT to improve ...

Chatfuel feedback

Our project is a marketplace of services. We work with customers and performers. Through chatfuel we were able to set up automation of sending WhatsApp messages to customers, set up routing of responses from performers to customers. Very cool product!

"Best Chatbot Development Platform"

What do you like best about Chatfuel? Chatfuel is a straightforward platform that even thode without prior knowledge in chatbot development can use. Its simpe to use , powerful and scalable. Chatfuel has a wide range of features that allow users to complex chatbots.

"It would not have been possible for my organization to create and launch a bot without Chatfuel"

What do you like best about Chatfuel? The ease of use. Prompt customer support. Ongoing upgrades. Active community forums. Cloning features. Help and troubleshooting to launch on Messenger platforms. Timely updates on Facebook guidelines affecting bots. Program for eligible nonprofits.

Really slices up the work in half

Really slices up the work in half, so it's totally worth it. You can set up multiple scenarios so it's very useful in different product campaigns. Bot sometimes makes mistakes but you can fix him quickly by giving some new instructions. All in all very helpful.

"Chatfuel"

What do you like best about Chatfuel? The functionality and responsiveness of the AI to our constituents. What do you dislike about Chatfuel?

"Helpful, Easy To Use Tool!"

What do you like best about Chatfuel? Chatfuel has allowed us to reallocate our time to more pressing matters. It's so useful to set up several paths of communications with our audience, giving them assistance without needing to take up our limited bandwidth!