Chargebee Reviews in September 2026: User Ratings, Pros & Cons

Terrible Customer Support and Reporting Unreliable

What do you like best? Software works well for billing and invoicing but reporting is a real issue. Also a lot of bugs in Revenue Story. What do you dislike? Customer Support are very slow and do not know how to escalate issues. Revenue recognition reporting is absolutely awful and terribly unreliable. Every month I point out errors, they say they're fixed and they pop up again the following month. I now have to restate all numbers in 2018 as a result of errors. What business ...

Complete billing solution in the cloud.

What do you like best? The flexibility that this tool has, to carry out, all kinds of billing online, based on records, is great, it allows you to handle all types of money collection online, and apart from this, promote different types of subscriptions through it, the system is perfectly integrated with our needs, as it creates a fast and secure billing system, which is a nice system for users, so they can make all kinds of payments in a very agile way, recurring billing can be ...

g2crowd doesnt allow to delete reviews.

What do you like best? I wanted to delete this review. But G2 doesnt allow me to do it. Editing is allowed. So the edit What do you dislike? The fact that G2crowd doesnt allow to delete any review I have written. What business problems are you solving with the product? What benefits have you realized? Chargebee is fine. But not allowing to delete review is not fair. I will not give any other review on G2!!

Flexible, reliable, excellent service

What do you like best? Customer service is fantastic, also for technical questions.. What do you dislike? Invoiced revenue percentage based pricing model. What business problems are you solving with the product? What benefits have you realized? Invoices are always sent out on time. Customes can change plan at any time and will receive prorated charges.

Great system to handle all of our auto billing for our SaaS company

What do you like best? The auto billing and dunning features are the main ones we use. What do you dislike? nothing that I can think of except for if it could be more cost efficient as I do not like that we pay a percentage of our revenue. What business problems are you solving with the product? What benefits have you realized? handling all of our auto-charging, invoicing, and billing needs.

Great support

What do you like best? I was really impressed with ChargeBee's support team, specifically Ahana, who was able to get answers to tough questions rapidly What do you dislike? There's nothing I dislike, nothing but a positive experience What business problems are you solving with the product? What benefits have you realized? Subscription revenue tracking

Chargebee has become a central part of our business

What do you like best? Automation, automation, automation. From invoicing to dunning to customer notifications, we set it and forget it on 90% of our processes. Chargebee is laid out in such a way that makes it easy to manage the financial relationships with our customers. It was relatively easy to configure and the Chargebee team has been flexible, professional, and responsive. What do you dislike? Coupons. There are some strange restrictions in place that make discounting a difficult ...

Great product and catching up with Recurly

Great product. The only concern is the limited choice in gatewaysPricing is getting high as you increase. They should build a cap.

If you use Chargebee, Salesforce and other canned integrations... READ THIS REVIEW

What do you like best? The actual platform is excellent, just don't use their native integrations. What do you dislike? DISCLAIMER: This is essentially my only recourse in order to attempt to get a resolution to my issues. I have continuously worked with their development team to resolve issues associated with using an integration that doesn't align with their stated documentation. I have no other recourse than hope they response to G2 Crowd and monitor social. I am tired of being a ...

Powerful solution and Awesome support

What do you like best? They have responsive support, willing to find solutions and even offering some non-standard ones. It was really easy to set up, and you can start without coding anything, using their hosted pages. he customer service has been outstanding. Training our team (across multiple locations was also very easy What do you dislike? Reporting is not up to mark. Multiple currency support is a little troublesome. Editing a particular invoice is difficult. It is not possible ...