Chargebee Reviews in September 2026: User Ratings, Pros & Cons

great platform for a self-starter (and probably beyond)

What do you like best? I am no website designer and had to start from literally zero.Initially I thought that I signed up for too much when I committed to add the subscription services to our educational offering. I stumbled onto Chargebee and found that it was quite easy! Everything was nicely documented and explained, support was very helpful, and for me it was even free! What else not to like? I especially like the fact that they give you two sites: the live one and the test one, where ...

Great platform for powering B2C subscriptions

What do you like best? We were initially attracted by the price as the other platforms were targeting b2b services and priced unreasonably for a use case such as hours, however we've been impressed with the teams responsiveness and feature velocity. What do you dislike? I wish it would integrate with iTunes subscriptions more elegantly. For example, it could take the webhook from iTunes billing and poll subscription status on our behalf. I'm not sure anyone has done this well yet, but ...

Best thing I could find!

What do you like best? That we don't get charged until we reach a set threshold. That was really helpful when just starting our membership offerings, because many companies want fees, or were tethered to other companies just a Strip. We didn't want to have to change so many things to offer a monthly membership, so we kept searching. We wanted to find something reliable, and that was still connected to PayPal. So glad we found Chargebee! What do you dislike? There's nothing that is ...

Chargebee is simply great

What do you like best? Five star support, Chargebee support is always very responsive and helpful! What do you dislike? The tools can have some limitations, for example in our case we get the invoice calculation right but the way we implemented it implies that the information displayed on the invoice can be a bit confusing. Not a big hurdle though Recommendations to others considering the product: No brainer if you are in the early stage phase, and a tool good enough to keep in the ...

Easy to use and very knowledgeable support staff

What do you like best? Ease of use, revenue story metrics, and support services What do you dislike? Wish online help/documentation was easier to navigate/find answers Recommendations to others considering the product: It is great for subscription services/management. Customers seem to like their experience with the portal also. I would like to see availability of having more than one subscriber to the portal without having to manipulate fields. What problems are you solving with ...

Amazing experience

What do you like best? Chargebee is very feature-full. We've encountered only very few cases where we wanted to do something Chargebee did not allow, and even then, their amazing support stepped in to help What do you dislike? Even though a lot of payment gateways are supported, not every payment method of each gateway is supported. I would either add supporte for less conventional payment gateways (paysafecards for example, or let the user create his own payment gateways. Also it ...

Underpaying and Over-Served

What do you like best? Chargebee has anticipated what I need long before I could imagine it...making my job of running my online community exponentially easier. What do you dislike? Nothing so far, but it's only been a year. Recommendations to others considering the product: They are a great, forward thinking company that will help you gain control of your finances and take your company to the next level. What problems are you solving with the product? What benefits have you ...

Roger

What do you like best? The given spirit, How they do assist. They did not earn a single dollar till now. But they are still with us and they always appreciate your input. They even set up new processes for you. You need to invest time and make them clear why. Then they do it quick. What do you dislike? Sometimes less attention to national requirements, Limits in some cases where you did not expect them: The number of a certain kind of custom field you can use. The number of characters ...

Chargebee - great subscriptions solution

What do you like best? Chargebee provides a easy to use subscriptions management system, paired with great customer service. What do you dislike? It would be great to be able to include single, one-off purchases to our subscription offering, outside of the Add-on product offering. What problems are you solving with the product? What benefits have you realized? Chargebee has solved all our subscription management issues. Dunning solutions, automated emails and the customer portal are ...

Customer Acquisition

What do you like best? Chargebee is a great tool for customer acquisition. It provides various information for business strategies. One of the best billing tool I ever used for my business. What do you dislike? Lack of features, specially when we need to move subscription to different customer id. As there is no feature on this so it directly impact our churn. What problems are you solving with the product? What benefits have you realized? Billing running very smooth. Revenue ...