Chargebee Reviews in September 2026: User Ratings, Pros & Cons

Great tool for startups billing

What do you like best? I think it has a really easy way to create new customers and subscriptions. Very helpful to organise invoicing with no hassle. What do you dislike? I don't think there are any downsides at the minute honestly. What problems are you solving with the product? What benefits have you realized? We have found a simple way of invoicing our clients and get payments monthly without doing it manually. Saves time and effort.

Great API, documentation and support

What do you like best? Probably the support - any issue is responded to very quickly What do you dislike? Sometimes it was a bit tricky to fit our business model into a fixed subscription service. E.g. our Trial plan works differently to ChargeBee's. What problems are you solving with the product? What benefits have you realized? We've completely changed the way our business works - the benefits are that anyone in our company can view subscriptions, invoices easily.

Complete platform that handles taxes well

What do you like best? Taxes are taken care of without any other third party systems. There was no cases where the platform did not have the feature I was looking for: from billing to cancelling to applying coupons. What do you dislike? The addons are only matching the main plan periodicity. You cannot have a addon on a yearly plan billed monthly. This makes us bill bigger amount of money for adding a special addon on a yearly plan. My customers tend to add/remove addons on a ...

Great SaaS Subscription Management Software

What do you like best? - Simple (doesn't require dev resources or coding knowledge to get started) - Love the product UI - Timely response from the support team - Good Integration capabilities with Zapier What do you dislike? - Can become quite pricey - Net payment day restriction for the Start-up tier (we wanted to move all of our manual invoices to Chargebee but couldn't due to the plan restriction so stuck with Xero for manual invoices) Recommendations to ...

Easy UI, simple to set up, all-around a great tool

What do you like best? The easy UI makes it easy to navigate around the tool and find whatever you need to find to do your job and create rev. What do you dislike? Some of the manuals could be more intuative but that might just be me. What problems are you solving with the product? What benefits have you realized? Easier subscriptions overview with everything automated and in one place.

Overall great

What do you like best? Easy integration with mulitple payment processor, easy to set up, very complete cmpliant What do you dislike? Lack of support for multiple legal entities under one account, this is a huge problem Recommendations to others considering the product: Beware they don't support multiple legal entities What problems are you solving with the product? What benefits have you realized? Billing platform for recurring payments

Easy and Organized

What do you like best? Listing a separate sections for Subscriptions only. What do you dislike? It doesn't list the total amount of total subscriptions per customer in the overview screen before choosing an account. It would be great to see the total amount the customer has spent before selecting the account. Then you could organize top spenders to least. What problems are you solving with the product? What benefits have you realized? It's been great to manage accounts and ...

Easy to use and customer support is fantastic!

What do you like best? We are a SaaS business and switched to Chargebee so that we could easily manage customers who paid via credit card (autopay) and those who paid via check or wire transfer. We can take care of all billing transactions in one place. The interface is easy to navigate and use and the customer support is outstanding if we ever run into situations where we need help. What do you dislike? Once an invoice is VOID, there's no going back without a workaround. That ...

Best in class

What do you like best? Chargebee is easy to configure and use, our billing department has moved on leaps and bounds since we started using Chargebee. What do you dislike? Email templates can be a little bit limited and do not seem to be computable with HTML templates, support has been a bit slow when needed. Recommendations to others considering the product: Read the help centre thoroughly before implementation. What problems are you solving with the product? What benefits ...

Chargebee is the bees knees when it comes to Subscription management

What do you like best? Chargebee has been very easy to setup, configure, get working, reliable once working, has great documentation and support is second to none. Whenever we've had a question, the team responds promptly via slack either with the answer or checks in with the team and reverts with an answer within short order. The API works really well, documentation for it is great, checklists to help get things setup and running make life easy, there are a myriad of configuration ...