Chargebee Reviews in June 2026: User Ratings, Pros & Cons

Excellent product to mange subscriptions, invoicing and so on.

What do you like best? The team is great, very professional, always there to help. Product is great, there's a lot of documentation and a lot of options to meet your harder requirements. We've been using CB for over 2 years now and I can only recommend it to other SaaS businesses. What do you dislike? I don't really dislike anything. It's a complete product that suits or needs :) What problems are you solving with the product? What benefits have you realized? Chargebee is the ...

A fantastic product

What do you like best? The best thing about Chargebee is that its easy to use. I do not have to be a "techie" to understand how it works. As a person in Customer Success, I am able to access each and every detail about my Customer and their billing history. What do you dislike? Sometimes it takes longer to search for the account details with the domain name alone. Works effectively if account id/number is provided to do the search. What problems are you solving with the product? ...

easy to use, but a onboarding on first use would be nice

What do you like best? it works.... it just works without any issues What do you dislike? in the filters, to search for a invite number i have to type "number" to search the filter, as searching invoice shows the header but none of the stuff under it. would be nice if searching a category in the filters show the full category. After marking a invoice as refunded (using record refund button) add a option to undo that for when you misclicked (or someone told you wrong) What ...

Chargebee - great subscriptions solution

What do you like best? Chargebee provides a easy to use subscriptions management system, paired with great customer service. What do you dislike? It would be great to be able to include single, one-off purchases to our subscription offering, outside of the Add-on product offering. What problems are you solving with the product? What benefits have you realized? Chargebee has solved all our subscription management issues. Dunning solutions, automated emails and the customer ...

Complete billing solutions and user friendly platform

What do you like best? Usability - Easy to use and very straight forward platform with end to end billing solutions for subscriptions. Support - Great support staff which helped us move from an offline payment process to a 100% online billing solution. The team helped us in every turn and was very patience. What do you dislike? Not a dislike but it would be really great if you could edit an invoice that's already sent which can then be resent to the customer. What problems ...

Made my life a lot easier

What do you like best? It works - handles almost everything correctly, and I can normally find a way to accomplish whatever scenario I want What do you dislike? One major thing: inability to separate payment cycle from contract length, meaning you can't have a two-year contract paid annually. What problems are you solving with the product? What benefits have you realized? Automated handling of a lot of tedious procedures, like customers switching from monthly to annual ...

Useful and easy to use billing software

What do you like best? Its easy to use and makes managing subscriptions very easy. What do you dislike? Hard to forecast future MRR changes, especially when discounting. Recommendations to others considering the product: Spend time setting up the products carefully. It can be tricky to change once implemented. What problems are you solving with the product? What benefits have you realized? Our subscription management, much easier to manage our clients.

Great subscription automation

What do you like best? Chargebee offers extended features to automate our internal processes. Because historically we are working in a very specific way, we had to implement quite a few workarounds but the implementation team at Chargebee was always very helpful and the end result is definitely worth the effort. What do you dislike? We miss some - admittedly rather specific - functionality at Chargebee like full trial support for add ons; the same as plan trials work. We were able ...

Easy to access information

What do you like best? I am not part of our accounts team but find ChargeBee super easy to work with in order to gain info about our client contracts. What do you dislike? It logs me out frequently, I understand this is for security reasons though it is a little frustrating. Recommendations to others considering the product: Great to work with What problems are you solving with the product? What benefits have you realized? Storage of latest client contract against ...

14 months in and going strong

What do you like best? There is no denying that Chargebee is a great platform for keeping track of your invoices and it has some really cool integrations wit many of the main payment processing providers like Gocardless, Stripe, PayPal etc.. What do you dislike? The customer portal is a little restrictive to just the main contact and this needs a bit of work still. Recommendations to others considering the product: Just go for it. It is fairly user friendly and you just ...