Chargebee Reviews in June 2025: User Ratings, Pros & Cons

Easy, reliable, supportive

What do you like best? Without a doubt - the support. I'm a beginner web developer, and the support team (+ great API documentation) just got me up and running in no time. Also, they found solutions for any scenario and use case I had. The product itself is easy to understand, feature-rich, fast and reliable. They are also very responsive for feature requests. What do you dislike? More payment provider options would make the life of non-US business much easier. Some of ...

Extremely Flexible

What do you like best? The ability to add new products and line items on the fly is my favorite part of the tool. What do you dislike? We have some difficulty with one-time charges being reflected appropriately. What problems are you solving with the product? What benefits have you realized? Subscription management. We have benefited from the easier reporting.

Support is painfull - Avoid Shopify and Chargebee Integration!!

Wow, the support is really hard work. It is going to be a major headache for us to move to another billing provider but in the long run it would be better. I recommend using recurly as the support is U.S based and a whole different level compared to Chargebee. I was waiting for the Chargebee/Shopify integration and at last, they released a plugin and I went to work to follow the instructions only to find all is not what it seems. Unlike other payment gateways / retail finance or recurring ...

Chargebee is dead in terms of service

Chargebee is dead in terms of service - we have been trying to having an invoicing issue resolved for three months - I suspect they no longer provide any customer support and simply outsource helpdesk to create a facade. As at October 2019 I dont think anyone actually works there anymore.

So easy to setup

What do you like best? From zero to first subscription in production in less than a week. What do you dislike? Their checkout form doesn't have the ability to update existing customer (yet) What problems are you solving with the product? What benefits have you realized? We solved the difficulty of managing subscriptions. Benefit of time and development cost.

Awesome Customer Service and Pretty Flexible

What do you like best? The support documentation and chat within ChargeBee means that even when I get stuck, I'm not stuck for long. The ability to get lots of data from reports easily exported out means I can share the information with others in the company at the click of a button. With it synced to our Xero account, we have very little reconciliation to do. The Test Site is a great sandbox to be able to test out a new feature or a workflow that is unfamiliar to new staff ...

Very easy to use and a great API for devs.

What do you like best? I personally, as a developer, use your SDK and api endpoints for our application and I really enjoyed the experience of integrating it into our codebase. What do you dislike? My only downfall, and I mean ONLY, is that you cannot changed the VAT text on invoices from VAT to IPT. Recommendations to others considering the product: It is just straight up, an awesome platform and very easy for developers to manage and maintain subscriptions. What problems ...

Amazing tool for Subscription based service

What do you like best? Seamless integration, great support, powerful insights tools What do you dislike? Pricing, some very useful features like conditional emails only available for the most expensive plan Recommendations to others considering the product: Look at API documentation: it's awesome What problems are you solving with the product? What benefits have you realized? We're selling our service using on a subscription basis. In our system we're only having an ID ...

Excellent service and customer support 9/10

What do you like best? The customer support is always top notch. During set up, some of the support team didn’t get some of our questions because we wanted quite a bespoke solution. They simply put us in touch with their tech team and we found a solution the same day. All the email notification functionality is great and the UI is simple enough for anyone to understand even without finance experience. What do you dislike? The pre-formatted wording of emails is very robotic and could ...

A remarkable service

What do you like best? I have never come across a service that is so feature complete. Every time I think "I wonder if I can do this in Chargebee", I invariably discover I can. Combining this, with extreme ease of use and superb customer service, I honestly couldn't be any happier. What do you dislike? By it's very nature, subscription management is a complicated business. Chargebee has clearly gone to great lengths to make it as painless as possible, but occasionally I will ...