Celonis Reviews in June 2026: User Ratings, Pros & Cons

"Great experience with Celonis"

What do you like best about Celonis? a) Process explorer is a great idea to see your waste of the processes b) Process around the software. It is not only making the improvement, it's more about how we can find improvement, change the process and monitor the weakness point. I like the improvement cycle c) Process automation: it is a again a nice and important feature, which is allowed us to aware of the issue on time and be able to simplify the processes. d) Customer success manager: a good ...

"Trying to improve customer experience with the application and show the potential benefits."

What do you like best about Celonis? I really enjoy the process mining experience by "playing" with the process/variant explorer. I can drill down to such a detailed level so that the customer is convinced and at the same time impressed by the power of the tool. Procurement is back as a major player in P2P, thanks to Celonis. What do you dislike about Celonis? I would like to see more PQL formulas available and faster processing times for complex calculations in front end. What problems is ...

"Very helpful tool in order to enhance your business processes"

What do you like best about Celonis? Business processes in real-time in the system Easy access for business users Easy identification of process flaws What do you dislike about Celonis? Setup on IT side is difficult (extractor server, data extracts, source system connection) What problems is Celonis solving and how is that benefiting you? No documentation on as-is SAP ERP systems, S4 implementation support, fit-gap analysis, functionality required for S4 transition

"Best Business Case Ever"

What do you like best about Celonis? Looking at the tool itself it does not only come with its broad bandwidth of functionality, its intuitive UX design and fancy dashboards. Indeed, but the highest value is providing in-depths knowledge of your own processes, which you are (probably) not aware of. The tool shows the naked truth, may it be good or rather inconvenient. But if you utilize this strength in the right way, it can also be a great device to convince your peers about your ...

"Best process mining tool available in market. Easy to use and very powerful."

What do you like best about Celonis? Marketplace to download pre-defined apps What do you dislike about Celonis? Branding needs to expand, still few people know the solution What problems is Celonis solving and how is that benefiting you? Purchase to pay processes. We found bad practices such as Maverick Buying and reduce lead time due to price changes

"Celonis Review - by Ecolab Project manager and Process Mining analyst"

What do you like best about Celonis? I enjoy that Celonis offers quick and seemingly simple views, into complex processes. It also simplifies data pulls and analysis on large amounts of SAP data, which has proving challenging for our business in the past. What do you dislike about Celonis? Limitation of on prem versus cloud functionality. Often, there are new capabilities rolled out and pushed, but never for on prem customer like ourselves. Recommendations to others considering Celonis: If ...

"Optimizing OmniChannel Processes with Celonis significantly!"

What do you like best about Celonis? - the speed on how we have implemented a MVP and then rolled it out to in depth analytics - the business value generated over time - the transparency now at hand for analyzing processes - the ease to digg into data - the increased customer satisfaction, gained by our improved OmniChannel processes What do you dislike about Celonis? - the licensing modell is somewhat inflexible - price is high, but it delivers value for money Recommendations to others ...

"A powerful tool to get deepest insights to processes and bring value"

What do you like best about Celonis? User friendly front end, ease of use and navigation. We were able to deploy the solution with ease. Lots of functionalities and ability to connect to various IT systems makes it a very powerful tool. We get an end to end visibility of the entire process which very unique and no other technology has the ability to show a clear picture of the process this way. Once we have the data model set up for a process, we can just play around with different KPIs and ...

"Celonis - amazing tool to uncover and action on the frictions within business"

What do you like best about Celonis? This tool has got process mining and task mining together. What do you dislike about Celonis? ML work bench has to be improved.......... Recommendations to others considering Celonis: This is an amazing tool which an help to identify all the frictions at a centralized place and can take actions proactively with the help of action engine alerts, I would strongly recommend people to use this tool and realize the complete Value Potential from ...

"Celonis is very helpful with regards to process mining and analytics in combination"

What do you like best about Celonis? The visualization of the process flow in combination with business intelligence information helps managers, operational staff and process experts alike to understand the processes better and find inefficiencies. What do you dislike about Celonis? New functionalities only available in the cloud Recommendations to others considering Celonis: Go directly for the IBC What problems is Celonis solving and how is that benefiting you? We are visualizing ...