Celonis Reviews in June 2026: User Ratings, Pros & Cons

"Depending on the component they are more (Process Analytics) or less (Business Views) user-friendly."

What do you like best about Celonis? Quick insights for relevant KPIs in Celonis. What do you dislike about Celonis? I do not like the fact that these reports/dashboards cannot be exported automatically on regular basis as a pdf-file to some email-address recipient. What problems is Celonis solving and how is that benefiting you? Mostly working with FI-area, so I am identifying vendors "with problems" and try to find a reason for non-touchless posting, for instance.

"IS Director, Business Process Support Services"

What do you like best about Celonis? The level of data and insight available for business process execution. What do you dislike about Celonis? The action engine is not available for on-premise users. Recommendations to others considering Celonis: RFP implementation services. Found a broad spectrum of costs between consulting firms. What problems is Celonis solving and how is that benefiting you? We have found several use cases for Celonis. We are leveraging the insight engine to identify ...

"Great journey to Process Improvement"

What do you like best about Celonis? Ease of use, and speed of analysis, product features What do you dislike about Celonis? New pricing model, and less value for money for customers What problems is Celonis solving and how is that benefiting you? Process Visibility, and process improvement

"The future of process re-engineering based of transformation big data into information"

What do you like best about Celonis? A ground breaking technology that allows full visibility of our processes, identifying weak spots and bottleneck and making is easy and intuitive to act. The right leverage to transform data to information and to go from process sample analysis to full data analysis. What do you dislike about Celonis? Complex adaptation of pre-developed extractors with our company's infrastructure requirements. What problems is Celonis solving and how is that benefiting ...

"Celonis provides great support and is an amazing tool"

What do you like best about Celonis? visual processflow and switch between variants, activities and connections to deep dive into single tasks and identify possible process improvements and make the processes more efficient. What do you dislike about Celonis? we are still in the phase of getting all setup and start analyzing different workareas. no dislike at this stage. you need to get used to the system as any other tool first. What problems is Celonis solving and how is that benefiting ...

"Celonis has given us the tools to transform our Supply Chain"

What do you like best about Celonis? Celonis is incredibly user friendly and enabled our organization to become more agile. We use this tool to transform our data into actionable tasks and are constantly updating the dashboards as we improve as an organization. It has allowed us to keep raising the bar to better service our customers. Celonis has brought so much visibility to our data that would never have been possible without this tool. We can drive to the true root cause of our process ...

"Essential tool to improve OTC processes and automate them"

What do you like best about Celonis? Live data from the ERP in a format/analysis you can devise according to needs What do you dislike about Celonis? Maybe the datamodel could be more flexible and new connections possible according to needs of a dashboard What problems is Celonis solving and how is that benefiting you? We are only at the start of the process, specifically for my project I now have ways to track DSO success and also anticipate on billing error rate for customers who will be ...

"Celonis is more than just process analysis"

What do you like best about Celonis? We use Celonis not only as a process analysis tool, but also as a monitoring tool and workflow system. With the help of Celonis, you can keep an eye on your processes at all times. You can analyze weak points and continuously improve your process performance. Different decision-making levels have a transparent overview of how actual processes run internally. Optimizations can be implemented directly with Celonis. What do you dislike about ...

"Training was easy and support was available"

What do you like best about Celonis? The process mining explorer was extremely helpful to show the visual connections between the various steps What do you dislike about Celonis? Requires time to explore individual cases and reasons behind the insight. This is a must in order to demonstrate to the business why deviation occurs. Recommendations to others considering Celonis: There's alot of information that it uncovers, ensure you have management support. What problems is Celonis solving and ...

"Celonis - a powerful process transformation tool"

What do you like best about Celonis? It supports - transparency in a way that did not exist before, - process analytics and improvement based on data - replacement of time-consuming manual activities - the employees with the help of action engine skills and workflows What do you dislike about Celonis? If your process is not a standard process, working with Celonis needs quite some validation work before you can reap the benefits (this would be applicable for any other process mining tool as ...