Celonis Reviews in June 2026: User Ratings, Pros & Cons

"Best decision for improving your business."

What do you like best about Celonis? To get transparancy very fast and get also the ideas and possibilities for automated solutions. What do you dislike about Celonis? At the beginning the data load don`t fit very well, but now it works really good and Celonis did a great support job. What problems is Celonis solving and how is that benefiting you? We got a really good transparancy about the issues and the possiblities for improvment the business and speed up our processes. We did some easy ...

"Celonis from POC to Fully Live"

What do you like best about Celonis? Professional Company with a complete spectrum of available resources from Technical to specific Business needs covering the full life cycle of the implementation. What do you dislike about Celonis? Lack of system back up in case of issues. What problems is Celonis solving and how is that benefiting you? Business process monitoring to define exceptions to the standard approved process.

"Celonis Process Mining - SAP O2C Process"

What do you like best about Celonis? Very powerful Process Mining tool for Advanced Process Analytics. Fast visualisation of "as is" process. Nice and user friendly interface. Ability to easily detect bottlenecks, rework, inefficiencies, conformance deviations in the process and present it in a simple way to all relevant stakeholders. Excellent Enterprise Class Support and helpful Account Managers. Additional capabilities that differentiate Celonis from other vendors (export as BPMN, ...

"Celonis is a great tool in Order to Cash process mining."

What do you like best about Celonis? The flexibility under the analysis is really incredible. Even though the tool has a lot of differents conection, it's very frectionless. But is import to know what is the best information of your process for you get the best from the Celonis. What do you dislike about Celonis? The vision of information is a little bit limited. But with the demo of Business View I think it could be better. What problems is Celonis solving and how is that benefiting ...

"A modern system supporting several pillars that companies seek for"

What do you like best about Celonis? Celonis is very intuitive and user-friendly which certainly helps during onboarding process. As a person unfamiliar with any reporting/ analytical language (nor PQL), I was able to construct pretty complex analysis, surprisingly quickly! Of course, I did it with precious support of Celonis team, PQL library and the community forum - I find these sources extremely helpful. Even though I'm only starting to discover the Action Engine and Process Automation ...

"Excellent Process Mining tool"

What do you like best about Celonis? The interface, training and technical help is excellent. What do you dislike about Celonis? Inability to create data elements by integrating fields from the data model in the UI. What problems is Celonis solving and how is that benefiting you? P2P process mapping, variant identification and investigating process reliability.

"Leading the implementation of Celonis process mining to improve our business efficiencies"

What do you like best about Celonis? Ability to visualize business processes and identify opportunities for efficiencies What do you dislike about Celonis? It can be challenging to change company culture and practice value realization. Recommendations to others considering Celonis: Identify key resources who can dedicate time and energy to validate the data and to help with implementing into the company culture. What problems is Celonis solving and how is that benefiting you? We're ...

"Celonis quickly revealed the complexity of our Order to Cash and AR processes."

What do you like best about Celonis? Once enabled, the Celonis process mapping technology allows for visualizing detailed process flows, identification of key bottlenecks, and KPI creation. It would have taken a team of experts multiple weeks to outline the top value streams for a process such as Order to Cash, and we still would not have had the residence time in each step. Celonis does it all. What do you dislike about Celonis? Any customization of your ERP system will require additional ...

"Celonis, more than analyzing the current process. It is a platform for process improvement"

What do you like best about Celonis? Changes or customizing of the process analytics definitions can be done rapidly and verified with the whole dataset without the IT department. Implementation time is very short. In our company, it was not possible to have one overview about detail scheduling and the process from the production order handling until the usage decision and later on to the delivery. The system structure with 4 different SAP systems avoid benchmark between the production ...

"Innovative, but less stable."

What do you like best about Celonis? Innovation of new Ideas and Implementation What do you dislike about Celonis? Stability and development structure of Celonis. What problems is Celonis solving and how is that benefiting you? Analysis and structure of Process get very clear. Problems within Process flow can be analysed