CBOT Review: Is It The Right Bot Platforms Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Amazon
Unilever
Pepsico
MercedesTrusted by teams including Amazon
Overview
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
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What is CBOT?
CBOT is an enterprise conversational AI platform that lets businesses build customized chatbots and virtual assistants using the company's own technology stack. It integrates with existing systems and applications and offers two support tiers: Basic and Premium, with Premium including 24/7 coverage seven days a week.
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2SSO & MFA supported
Data residency:Global
CBOT Screenshots
CBOT was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CBOT
- Team types
- Medium Business, Small Business
Why teams choose CBOT
Provides end-to-end automation for customer support, including AI-based virtual assistants and live chat interfaces.
Easy to configure and use, with advanced AI capabilities for answering queries and improving customer experiences.
Enables integration with various systems like CRM, live chat, and internal systems for smooth operations.
Is CBOT right for you?
What buyers should know before shortlisting CBOT
CBOT, an AI-based chatbot platform, has garnered positive feedback from various users over the past 12 months. Users appreciate its ease of use, advanced AI capabilities, and seamless integration with other systems like CRM and live chat modules.
The platform's ability to automate responses and improve customer support efficiency has been a key strength highlighted by users. While some minor cons were mentioned such as the need for improvement in the reporting module and a desire for more professional work management style, overall, users have found CBOT to be a valuable tool in minimizing customer requests from live support, streamlining operations, and enhancing customer satisfaction.
CBOT's team's responsiveness, expertise, and efficient delivery have been commended, making it a reliable choice for companies looking to create AI-based virtual assistants for various business needs. Despite some room for improvement, CBOT remains a highly recommended solution for automating customer support and improving overall operational efficiency in different industries.
CBOT pros and cons
- CBOT pros
Provides end-to-end automation for customer support, including AI-based virtual assistants and live chat interfaces.
Easy to configure and use, with advanced AI capabilities for answering queries and improving customer experiences.
Enables integration with various systems like CRM, live chat, and internal systems for smooth operations.
- CBOT cons
Customization and feature richness may be overwhelming for newcomers without proper guidance or support.
Limited room for improvement in CRM integration and professional work management style for more advanced users.
Ready to try it?
Get started with CBOT
Connect with the team for a personalised demo.
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See how it stacks up
Compare CBOT side-by-side with top Bot Platforms Software alternatives.
What is the pricing of CBOT?
Weighing your options?
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CBOT reviews and ratings
What buyers like
- Provides end-to-end automation for customer support, including AI-based virtual assistants and live chat interfaces.
- Easy to configure and use, with advanced AI capabilities for answering queries and improving customer experiences.
- Enables integration with various systems like CRM, live chat, and internal systems for smooth operations.
Common complaints
- Customization and feature richness may be overwhelming for newcomers without proper guidance or support.
- Limited room for improvement in CRM integration and professional work management style for more advanced users.
What users are saying
BA
Bilal A
11/17/22
"A chatbot for minimizing customer requests from live support"
What do you like best about CBOT? We have found all the components that we want. You can easily create intents, update the answers, and build the ...
Read more
AU
Anonymous User
05/30/22
"AI Based Chat Bot"
What do you like best about CBOT? Easy to use, easy to configure, AI-based answer configuration and improvement advanced, Whatsapp also be ...
Read more
EB
Esin B
05/16/22
"Highly recommend it for customer support"
What do you like best about CBOT? We operate in the airline ground handling services industry. Therefore we have a high volume of customer queries ...
Read more
EC
Ercan C
04/20/22
"A very efficient way to manage your customer support"
What do you like best about CBOT? We used CBOT Platform for both AI-based virtual assistant and Live Chat. It is an end-to-end solution and we ...
Read more
ZY
Zeliha Y
02/09/22
"CBOT provided us an good solution to receive and track orders and provide support to our customers."
What do you like best about CBOT? We built an ordering virtual assistant for our customers through CBOT Platform. It is serving on WhatsApp. CBOT ...
Read more
GG
Gülistan G
02/07/22
"Highly recommend it for customer support"
What do you like best about CBOT? CBOT is a very efficient way to answer customer queries for us. As a leading airline company, we have a huge volume ...
Read more
- See if CBOT fits your business
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What are the features of CBOT?
An AI assistant is a virtual digital assistant that is powered by artificial intelligence technology to understand and respond to user comma…
AI models are the core frameworks or algorithms that enable artificial intelligence to function effectively. These models are trained on dat…
AI optimization is a cutting-edge software feature that has revolutionized the world of technology. It leverages artificial intelligence (AI…
AI-based chatbots, also known as virtual assistants, are computer programs that leverage artificial intelligence (AI) technology to interact…
Automations refer to the use of technology to automate and streamline repetitive tasks and processes. It is a feature commonly seen in vario…
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Chat connection allows you to link your project management system directly to your team's email and chat solutions. This will enable data to…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Integrations management is a crucial feature of any software that allows for streamlined communication between different applications or sys…
Omnichannel customer engagement refers to a comprehensive approach towards managing customer interactions across multiple channels or touchp…
CBOT security and data handling
Key compliance certifications and security features for IT and security teams evaluating CBOT.
Certifications
Security features
Developer & data
Alternatives to CBOT
CBOT Customers
Amazon
Unilever
Pepsico
Mercedes
CBOT Support Options
Frequently Asked Questions About CBOT
Common questions buyers ask before choosing CBOT.
CBOT is a Bot Platforms Software. CBOT offers Omnichannel Customer Engagement, IVR Support, AI Assistant, AI Optimization, AI Model and many more functionalities.
Buyers commonly note the following limitations of CBOT: Customization and feature richness may be overwhelming for newcomers without proper guidance or support.; Limited room for improvement in CRM integration and professional work management style for more advanced users..
Some top alternatives to CBOT includes Octane AI, yellow.ai, alphachat.ai, Rulai and Botsify.
CBOT offers pricing model
The starting price is not disclosed by CBOT. You can visit CBOT pricing page to get the latest pricing.
Ready to try it?
Get started with CBOT
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].