CallTrackingMetrics Reviews in July 2026: User Ratings, Pros & Cons

Tracking Call Metrics with CallTrackingMetrics

What do you like best? Great, visually appealing interface. The top of page navigation bar is simple, 'meat and potatoes' and I love how different users have different levels of access. I also enjoy the call reporting and the appicable filters on calls to tracking numbers. What do you dislike? I've been experiencing a very technical bug. When I pull a call report from a tracking number and filter to a certain date range, the export tool emails me a way bigger date range than I intended. ...

CTM Gives Me Marketing Power!

What do you like best? I work in the behavioral healthcare industry as a sales and marketing consultant. I operate an agency and have set up numerous clients on Call Tracking Metrics to monitor that incoming calls are being handled and what marketing campaigns are giving my clients the best ROI. I always recommend CTM to any clients who want control over their marketing spend with the ability to set up sales queues, schedules, and all within a very clean dashboard. I am able to toggle ...

Just what we have been looking for.

What do you like best? CTM is very easy to use. Setting up new users, call queues, purchasing and configuring new phone numbers, etc. Their help guide is extremely useful as well. What do you dislike? It is sometimes hard to get a hold of support via phone but they are usually pretty quick with their chat online. Recommendations to others considering the product: Make sure you have a plan for porting your numbers or it could drag on with your current carriers. We ran into some issues ...

Great Call Tracking Service

What do you like best? The ability to track the different channels we use and different campaigns. Having a call tracking numb er for different social profiles and PPC accounts allows us to track everything with amazing detail on each specific channel to see what is performing and what is not. This allows us to duplicate success and tweak those not performing well. The other great aspect is being able to review calls with clients and show them places they can make changes to improve ...

The real and unique solution for our calltracking issues

What do you like best? The simplicity of the interface and the logs. The facility to buy numbers, manage them, and edit call registers and campaigns. What do you dislike? It would be easer for us if the platform and the support will spoke other languages, like spanish, not only english. What problems are you solving with the product? What benefits have you realized? Our business is an special one, Apricots is the brand of company services born in Barcelona, with brothels in the city and ...

Solves call attribution as advertised

What do you like best? By far the most useful feature (from a paid search perspective is CTM's ability to capture keyword data with a single phone number. Other providers I've tried required setting up expensive number pools in order to track down to the keyword level - and most of the time, wouldn't work properly anyway. CTM requires no special setup to track keywords - it just happens! What do you dislike? I didn't dislike anything specifically. The platform is powerful, easy to use, ...

Great For Tracking Your Marketing Efforts Both Online and Off

What do you like best? Its covers all the bases from print to digital, allowing us to report back in real time how our marketing efforts are performing. It also provides excellent tools for training sales staff by recording calls readily available for playback anytime we want. What do you dislike? I'd like to see better/more diverse international calling options, and a bit more user friendliness on the report generation & source tracking. Recommendations to others considering the product: ...

Where the pedal hits the metal

What do you like best? Ease of use to track any advertisement when customers use the tracking number to contact us. Appreciate the integration of organic and paid online tracking....this is a huge benefit for us. What do you dislike? The ability to produce customized reporting could be enhanced to make it easier. I would suggest identifying best practice reporting set ups from your customer base, and then offering them to all users. Recommendations to others considering the product: ...

A great solution with robust features and good support

What do you like best? The functionality of the tool is awesome. It truly does everything we need it to. I have yet to run into a "Oh, we can't do that" moment with CTM which has happened with other tools. What do you dislike? The dashboard isn't exceptionally intuitive. Even after you have gotten used to it. It's easy to get lost in. They have a lot of firepower available and it just feels like they ran out of room. Recommendations to others considering the product: Spend the time it ...

Call Tracking Metrics is the All-You-Need Solution for Call Tracking

What do you like best? What I like best about CTM is how easy they make it to manage a large volume of Clients. It's never a hassle when I'm navigating through the interface or just going to purchase a new number for one of our numerous clients. The system has also never bugged out on us. Everything about CTM is ace! What do you dislike? There is nothing that I personally dislike about CTM. Any time there is a feature we want that is missing, Call Tracking Metrics support is there to ...