CallTrackingMetrics Reviews in July 2026: User Ratings, Pros & Cons
AI-Powered Call Tracking & Conversation Intelligence Software
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Starts from $65 / month when yearly, also offers free forever plan
CallTrackingMetrics Reviews & Ratings
Spotsaas Editor’s POV
CallTrackingMetrics has completely transformed how I manage and evaluate inbound call performance across my marketing channels. As a digital marketer, I rely heavily on attribution data, and the platform’s dynamic number insertion and keyword-level tracking have made ROI reporting much more accurate. What really stands out is how smoothly it integrates with ...Read more
CallTrackingMetrics pros and cons
CallTrackingMetrics offers dynamic number insertion and keyword-level tracking, making it easy for marketers to measure exactly which channels and campaigns are driving phone conversions.
The platform allows businesses to automatically record calls and gain deep insights into call duration, engagement, and caller behavior for quality assurance and training.
It integrates with major CRMs like Salesforce and marketing tools like Google Ads and HubSpot, streamlining workflows and unifying lead data across systems.
With features like geo-routing and time-of-day rules, businesses can direct calls intelligently to ensure the right agent answers at the right time.
While feature-rich, some advanced functions like automation workflows and call scoring require time and training to fully implement.
The tool is primarily focused on voice interactions and may not be ideal for businesses that rely heavily on live chat, email, or social messaging for customer engagement.
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Showing 21-30 out of 332
KR
Kyle R
05/04/23
"Great, Straightforward Call Tracking Software"
What do you like best about CallTrackingMetrics? I love the simplicity of the platform and how easy it is to set up on the various platforms we run for our clients. What do you dislike about CallTrackingMetrics?
EC
Elijah C
05/04/23
"Efficient & Seamless Call Tracking Solution"
What do you like best about CallTrackingMetrics? The UI allows me to easily find every phone call that was received by our tracking phone numbers, and it's quite easy to generate reports based on channel, and determine how many calls were received by each respective channel.
DG
Daniel G
05/04/23
"Call Tracking Metrics Has Been Great"
What do you like best about CallTrackingMetrics? Call Tracking Metrics has a relatively easy-to-navigate interface and great customer support. It make it very easy to track, rate, and score calls coming in from our Google ads.
JE
Jessica E
05/04/23
"Easy to Use and Super Helpful"
What do you like best about CallTrackingMetrics? Very easy to use and super helpful reflecting on your work. What do you dislike about CallTrackingMetrics?
AU
Anonymous User
05/03/23
"Robust multi-featured money-saving phone/text/email communications software."
What do you like best about CallTrackingMetrics? Ability to text images while on a phone call. Ability to track how much money was received over the phone. Ability to review older phone calls to confirm what was promised.
AU
Anonymous User
05/03/23
"Good platform for tracking phone leads"
What do you like best about CallTrackingMetrics? Good support, API integration is good, they constantly update the product and release new features, i like the AI they have in place that can help you easily analyze calls
AU
Anonymous User
05/03/23
"Robust multi-featured money-saving phone/text/email communications software."
What do you like best about CallTrackingMetrics? Ability to text images while on a phone call. Ability to track how much money was received over the phone. Ability to review older phone calls to confirm what was promised.
AU
Anonymous User
05/03/23
"Good platform for tracking phone leads"
What do you like best about CallTrackingMetrics? Good support, API integration is good, they constantly update the product and release new features, i like the AI they have in place that can help you easily analyze calls
HG
Haley G
05/02/23
"Best Phone System"
What do you like best about CallTrackingMetrics? We love CTM! It is user-friendly and easy to use. It is so simple to train a new agent on the phones. It is so nice to be able to make notes for different people or adjust the caller ID so we know who is calling us. It's also simple to switch between calls and texts and is nice to have both function avaliable.
HG
Haley G
05/02/23
"Best Phone System"
What do you like best about CallTrackingMetrics? We love CTM! It is user-friendly and easy to use. It is so simple to train a new agent on the phones. It is so nice to be able to make notes for different people or adjust the caller ID so we know who is calling us. It's also simple to switch between calls and texts and is nice to have both function avaliable.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].