CallTrackingMetrics Reviews in July 2026: User Ratings, Pros & Cons
AI-Powered Call Tracking & Conversation Intelligence Software
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Starts from $65 / month when yearly, also offers free forever plan
CallTrackingMetrics Reviews & Ratings
Spotsaas Editor’s POV
CallTrackingMetrics has completely transformed how I manage and evaluate inbound call performance across my marketing channels. As a digital marketer, I rely heavily on attribution data, and the platform’s dynamic number insertion and keyword-level tracking have made ROI reporting much more accurate. What really stands out is how smoothly it integrates with ...Read more
CallTrackingMetrics pros and cons
CallTrackingMetrics offers dynamic number insertion and keyword-level tracking, making it easy for marketers to measure exactly which channels and campaigns are driving phone conversions.
The platform allows businesses to automatically record calls and gain deep insights into call duration, engagement, and caller behavior for quality assurance and training.
It integrates with major CRMs like Salesforce and marketing tools like Google Ads and HubSpot, streamlining workflows and unifying lead data across systems.
With features like geo-routing and time-of-day rules, businesses can direct calls intelligently to ensure the right agent answers at the right time.
While feature-rich, some advanced functions like automation workflows and call scoring require time and training to fully implement.
The tool is primarily focused on voice interactions and may not be ideal for businesses that rely heavily on live chat, email, or social messaging for customer engagement.
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Showing 11-20 out of 332
BD
Brad D
05/08/23
"Looking for accurate call tracking and an easy to navigate dashboard??? Look no further!"
What do you like best about CallTrackingMetrics? Simplicity, ease of use and functionality. CTM allows us to determine campaign performance accurately and use the outcomes as a training tool for improvement.
BD
Brad D
05/08/23
"Looking for accurate call tracking and an easy to navigate dashboard??? Look no further!"
What do you like best about CallTrackingMetrics? Simplicity, ease of use and functionality. CTM allows us to determine campaign performance accurately and use the outcomes as a training tool for improvement.
AU
Anonymous User
05/05/23
"Manager of Operations team"
What do you like best about CallTrackingMetrics? Ease of use, resources, regular updates, and seminars + tutorials. responsiveness of the support team What do you dislike about CallTrackingMetrics?
AU
Anonymous User
05/05/23
"Manager of Operations team"
What do you like best about CallTrackingMetrics? Ease of use, resources, regular updates, and seminars + tutorials. responsiveness of the support team What do you dislike about CallTrackingMetrics?
DG
Daniel G
05/04/23
"Call Tracking Metrics Has Been Great"
What do you like best about CallTrackingMetrics? Call Tracking Metrics has a relatively easy-to-navigate interface and great customer support. It make it very easy to track, rate, and score calls coming in from our Google ads.
KR
Kyle R
05/04/23
"Great, Straightforward Call Tracking Software"
What do you like best about CallTrackingMetrics? I love the simplicity of the platform and how easy it is to set up on the various platforms we run for our clients. What do you dislike about CallTrackingMetrics?
JE
Jessica E
05/04/23
"Easy to Use and Super Helpful"
What do you like best about CallTrackingMetrics? Very easy to use and super helpful reflecting on your work. What do you dislike about CallTrackingMetrics?
EC
Elijah C
05/04/23
"Efficient & Seamless Call Tracking Solution"
What do you like best about CallTrackingMetrics? The UI allows me to easily find every phone call that was received by our tracking phone numbers, and it's quite easy to generate reports based on channel, and determine how many calls were received by each respective channel.
AU
Anonymous User
05/04/23
"Most Innovative Call Tracking Solutions on the Market"
What do you like best about CallTrackingMetrics? I love the integrations as well as the ability to use ChatGPT and tag our calls. What do you dislike about CallTrackingMetrics?
AU
Anonymous User
05/04/23
"Most Innovative Call Tracking Solutions on the Market"
What do you like best about CallTrackingMetrics? I love the integrations as well as the ability to use ChatGPT and tag our calls. What do you dislike about CallTrackingMetrics?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].