CallTrackingMetrics Reviews in July 2026: User Ratings, Pros & Cons
AI-Powered Call Tracking & Conversation Intelligence Software
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Starts from $65 / month when yearly, also offers free forever plan
CallTrackingMetrics Reviews & Ratings
Spotsaas Editor’s POV
CallTrackingMetrics has completely transformed how I manage and evaluate inbound call performance across my marketing channels. As a digital marketer, I rely heavily on attribution data, and the platform’s dynamic number insertion and keyword-level tracking have made ROI reporting much more accurate. What really stands out is how smoothly it integrates with ...Read more
CallTrackingMetrics pros and cons
CallTrackingMetrics offers dynamic number insertion and keyword-level tracking, making it easy for marketers to measure exactly which channels and campaigns are driving phone conversions.
The platform allows businesses to automatically record calls and gain deep insights into call duration, engagement, and caller behavior for quality assurance and training.
It integrates with major CRMs like Salesforce and marketing tools like Google Ads and HubSpot, streamlining workflows and unifying lead data across systems.
With features like geo-routing and time-of-day rules, businesses can direct calls intelligently to ensure the right agent answers at the right time.
While feature-rich, some advanced functions like automation workflows and call scoring require time and training to fully implement.
The tool is primarily focused on voice interactions and may not be ideal for businesses that rely heavily on live chat, email, or social messaging for customer engagement.
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Showing 111-120 out of 332
UI
User in Consumer Services
04/20/20
Customer Service Calls
What do you like best? I love being able to track where the calls come from for marketing purposes! It is so helpful! What do you dislike? Just having to keep up with so many different numbers - It can be confusing. Recommendations to others considering the product: It is amazing for business purposes. We love it. What problems are you solving with the product? What benefits have you realized? Listening to the calls is so helpful! We are able to correct our employees if ...
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AI
Agency in Marketing and Advertising
04/01/20
Best Call Tracking Solution for Marketing Agencies
What do you like best? We needed a solution that worked well for our clients with a single login. The agency management features are great. What do you dislike? To cancel a client account we have to cancel it in Stripe. They should work an API with Stripe integration to cancel an account. What problems are you solving with the product? What benefits have you realized? We can track calls and text messages for our clients to prove marketing initiatives. The single login is great ...
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AP
Andrea P
03/25/20
It is a very complete tool. Measure everything!
What do you like best? that I can measure the calls generated through Facebook and Google campaigns. What do you dislike? that lately I have not been able to buy some virtual numbers What problems are you solving with the product? What benefits have you realized? I have managed to accurately measure the calls that come through digital campaigns. The tool is very friendly and complete.
DM
Demetra M
03/06/20
great platform
What do you like best? the reporting feature with the call times of day and day of week What do you dislike? session data is generally off and confuses clients What problems are you solving with the product? What benefits have you realized? Great CRM for clients
AI
Agency in Marketing and Advertising
03/06/20
My switch to CallTracking a year ago was an easy decision my for business!
What do you like best? I like my ability to create sub-accounts, and geo route calls for my clients What do you dislike? Nothing - yet but I'm sure something will jog my memry What problems are you solving with the product? What benefits have you realized? I can offer a full solution to my clients with all of the features that CallTracking offers
ST
Sebastian T
03/04/20
Amazing software with seamless interaction and very accurate attribution
What do you like best? The dashboard and how interactive it is. What do you dislike? Would be great to open several accounts at the same time within the agency What problems are you solving with the product? What benefits have you realized? PPC calls for our clients. This has benefited us to attribute calls the right way and improve optimization of our campaigns
AI
Agency in Computer Software
03/04/20
Awesome software for call reporting
What do you like best? The system works well at scale, we have tons of clients we use it for. The reporting and filters are great. What do you dislike? Not much at all to dislike at all, haven't encountered anything so far. What problems are you solving with the product? What benefits have you realized? This helps us have logical discussions with clients regarding RIO. By being able to listen to calls and disposition them we get a great discussion on new clients generated.
DS
Dean S
03/03/20
Best Call Management and Call Center Platform on the planet!
What do you like best? Flexiblity with CallTrackingMetrics.com is unsurpassed. We can track all of our media sources using dynamic numbers and UTM codes. Texting platform is great and there's a complete call center system built right in, and there is no per user charge (winning!!). You want to light up a virtual business? This is the platform. We have people all over the country using this system. I use CallTrackingMetrics.com for not only my clients, but all the companies I own. ...
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AI
Administrator in Insurance
02/26/20
Easy to use
What do you like best? The setup and ongoing administration is very easy to use. I also like being able to easily track where my best clients are coming from. What do you dislike? I have not found any issues to dislike and I have been using them for years. Recommendations to others considering the product: This is the easiest system to setup and administer. I would recommend them to anyone with call tracking needs. What problems are you solving with the product? What benefits ...
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RB
Richard B
02/25/20
Great setup
What do you like best? Finding software that does what CallTrackingMetrics does was no easy feat. I love the functionality... the call routing, reporting and call recording all wrapped into one intuitive product and at a reasonable cost. I highly recommend them! What do you dislike? We don't disclike any part of the product. What problems are you solving with the product? What benefits have you realized? I was able to route multiple vanity numbers to multiple destinations based ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].