CallRail Reviews in July 2026: User Ratings, Pros & Cons

What I like about using call rail is …

What I like about using call rail is that we can add additional phone numbers at no extra cost. I also like that we can listen to any of the calls that come in as they are all recorded and kept in a memory bank. Other than that it is simple and easy to use. No complaints about this product.

great program for the price

great program for the price, I have had several and this has the best options of all...

This is the best call tracking service …

This is the best call tracking service I have ever used. And it is the most reliable. I have tried others and they have had cliches which cost me money. Not callrail, super responsive and trusted.

CallRail stepped and solved our issue

We had a challenge on call forwarding that initially proved to be a real obstacle. CallRail was able to get a team involved that solved the problem quickly and professionally. They contacted us over the weekend, set up a call meeting first thing Monday and got right to work helping us correct the problem. They really performed above and beyond! We will remain a loyal customer....Thank you!

Fine software

fast cust svs.

Easy to deploy across client base

As an agency, we had been using mostly Marchex and Callfire for our call tracking. I tried CallRail because the interface looked so clean - I'm happy i did. Compared to other services, this is simple to use. We rolled CallRail out to all of our agency clients - some with very large and exceedingly complex tracking needs. The reporting console is easy to understand and read. There are some things that would further improve the service, like self-service multiple swap targets, self serve ...

Excellent service, as always.

Have used CallRail's support many times, through no fault of their own, and have always come away very happy. This time was no exception.

Great Company

Their support is amazing, they keep adding new features to the software, it is easy to set up and configure and they listen to feedback from users. Plus their product is top of the line.