CallRail Reviews in July 2026: User Ratings, Pros & Cons

Easy to use and configure

Easy to use and configure. I especially like the fact that their basic plan includes several (10, I think). Other companies charge for every number.

Good Call Tracking Software

Can't complain, use it for all of my clients.

Excellent customer service

Excellent customer service, callrail is very user friendly and great to work with for all my business locations

Service is not always working

Service is not always working, and customers service is not knowledgeable.

Great software..

Great software... Now I can track and listen to actual calls made to my numbers. Great for clients as well!

Excellent

Excellent - highly recommended

They've been so easy to work with and…

They've been so easy to work with and provide great data. I work for an agency and this has made my analytics so simple for clients. It syncs perfectly with Google Analytics and AdWords.

Great service!!

I was using a previous call tracking system, and switched to call rail a year ago. It’s a very well run system, and good support with the site if you need it. Also, very easy to add and change your tracking phone numbers for marketing. I would highly recommend this!

Awesome service!

Awesome service! Would highly recommend.

Great for the mobile entrepreneur

This is the first time I use this kind of system and I think it's incredible. I run a small design company for closets and garages. I am always on the road visiting clients' homes, taking measurements, supervising job sites. CallRail allows me to track all incoming calls for advertising or other purposes and to forward them to my mobile fun. I know when a customer is calling and I know when not to pick up personal calls. CallRail takes messages, notifies you by text and email, works great ...