Busuu Reviews in October 2026: User Ratings, Pros & Cons

Good content with amateur service.

I'm happy with learning languages with Busuu but they charged me twice for anual subscription renewal.

No warning of imminent payments - no refunds

After discovering £60 had left my account I complained as my account was upgraded without warning. All I was told is that they don't do refunds and they are sorry I feel hard done by. Poor service and no warnings before they take money.

Still Holding My Breath

I just got back into Busuu after being out of it for two or three months. I'm learning Spanish. I'm trying to review what I had learned before tackling new subjects. ¡Muy diferente! I think I like this new format more but it is so different that it makes it very hard for me to review because the lessons don't match up. Maybe that's a good thing though because I can't just read the lessons as I recorded them in a binder. The lessons appear to be shorter and that's good. But I just don't know ...

Excelent

Excelente, I'm like to learn in Busuu

Learning made easy

For me learning a language with Busuu is the perfect solution because I can study whenever I want , the time I choose and at the location of my preference. One of of the things I like also is the contact with the community of fellow learners. It is always nice to have contact with people from different countries. They help me, I try to help them as good as I can.

Glitchy

I use Chrome and all my plugins are up-to-date, but some of the site features (new site) still don't work properly, not to mention the Android app, which shows different results than the website concerning what I've completed. I click on record audio, nothing happens. Not even a message to tell me the effort failed. These kinds of things have turned me away from Busuu. Otherwise, it's a good experience.

Great site gone bad!

The new interface is a total disaster. It is much more difficult to navigate and much much slower! All my previous classes and certifications completed during the old interface seem to have vanished, leaving me in no position of knowing where i've left off so i could continue. The customer service staff, although acknowledging the problem at first, did absolutely nothing about it. I therefore kept my promise and canceled my premium subscription. Whoever convinced management that this new ...

Not bad I thing you have a Goode methods to learning English ot an other language ..my bests

Really I m happy with your courses ..I invite a lot of freinds to register soon ..

Need better customer service.

I had opted for 1 month subscription. BUSSU made it autosubscribed and money from my account got deducted even when I did not want to purchase subscription for second month. I sent mails to BUSSU but my money is not refunded yet. customer care service is very poor.

Took my money but did no access to premium service.

Took payment but did not give me access to premium services. Only way to contact them is a postal addres. Like bieng back in the dark ages! What online company does not have an accessible email address?