9.4
Spot Score
BrightHR Reviews in June 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR consistently proves itself as a reliable and customer-focused HR solution, as demonstrated by the overwhelmingly positive feedback from its users. The platform is praised for being user-friendly and easy to navigate, making it accessible even to those with limited HR experience. Training sessions conducted by knowledgeable and approachable staff, such as ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 981-990 out of 3142
HF
Hockeys Farm Team
04/19/23
Very clear, factual and friendly advice.
Very clear, factual and friendly advice. Answered all my questions and more help offered. Offered to check my letter and phoned me back personally to discuss content. Totally delighted with everything and especially Louise's manner
S
Shan
04/18/23
BrightHR Onboarding
Our Onboarding session was well coordinated and Joshua Yates helped us with clarifications and walkthrough of the system. Thank you!
HS
Howley Souhan Estate Agents
04/18/23
New Sign Up & Thanks to Gareth Cartledge
Recently signed up to BrightHR following a recommendation from someone else. Demo was very informative & signup simple & quick. The account manager allocated to us, Gareth Cartledge, was super informative & thorough during training & advised he is happy to assist at any time!
SW
Susan Whiteford
04/17/23
New User
I am new to Bright but so far I have found Beth Knighton very helpful and I am confident that I will receive all the help I need to get the best out of the system.
T
Tw
04/17/23
Louise Mills-Extremely professional
Louise Mills-Extremely professional and helpful. Louise helped me with my query, and was very responsive and thorough. I felt confident with with the outcome and the advice she gave. I have also dealt with Sue Hargreaves too with some other issues and she has been equally as fantastic. Thank you
LT
Lisa Turner
04/17/23
Thank you so much James Ainsworth
Thank you so much James Ainsworth James was amazing, I called BrightHR with a question and James not only provided the information and support I needed, He encouraged us to sign up, which has been brilliant. There is no hiding behind emails with Brighthr, I have had a face to face teams conversation and phone calls, which is so reassuring, especially when you are seeking support and guidance. Thank you to James and the team.
D
DB
04/13/23
Really knowledgeable
Csaba from the helpdesk was really knowledgeable, informative with excellent problem-solving skills and customer service
F
Francesca
04/13/23
Michelle was brilliant help and very…
Michelle was brilliant help and very patient. I couldn't have managed without
S
Susan
04/13/23
A necessity for a Small Business
Spoke with our account manager Rebecca McNab. She was so helpful in explaining all the necessary details for onboarding to BrightSafe. She also helped with a problem we had with BrightHR and got the problem sorted immediately. For a small business BrightHR and BrightSafe gives us peace of mind to know that all necessary documentation and help is at hand.
JS
Joan Swanston
04/13/23
Thank you
Thank you, Gareth for your help today. Made me feel at ease as I was a bit nervous being a "Newbie". Explained everything and I know I can get in touch if I am stuck.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].