9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
Empower your team, elevate your business.
Add to compare
BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Are you using BrightHR?
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
Filter results
Sort by :
Showing 951-960 out of 3185
DP
Debbie Polkinghorne
06/05/23
Excellent start to HR relationship
Personable, experienced and obviously taken the time to understand my enquiry from the offset
TB
Tessa Berisha
06/04/23
Conor has worked with us to onboard…
Conor has worked with us to onboard with Bright HR and Bright Safe. They seem to be always at the end of the phone and helpful and patient. I am grateful for the time spent one to one with the apps as not being the most technical person i have found it hard but Conor has been through everything step by step and once onboarded they are available to answer anymore questions. As a small business the cost is quite high but we did receive some discount to accept the full package, and it has ...
Read more
BL
Bill Lloyd
06/04/23
A great interaction with Peter Rosser
A great interaction with Peter Rosser, who solved my issues with ease and in a friendly and helpful way.
SP
Stephen Penrose
06/04/23
Just completed my HR Onboarding…
Just completed my HR Onboarding training with Conor this morning and he was very helpful and guided me through everything with ease.
VD
veronica del malvo
06/04/23
I'm new to BrightHR and needed help…
I'm new to BrightHR and needed help setting up. Called the helpdesk and spoke to Peter Rosser who connected to my laptop to understand the problem I was having. Was very patient, helpful and explained in a simple way I could understand. Thank you Peter.
NW
Natalie Withers
06/04/23
Worth every penny!
Worth every penny!! This was my 2nd time requiring support from Bright HR and they did not disappoint. It can be really stressful as a small business often feeling alone when hiccups occur but with Bright HR in my corner I know any issues are dealt with in a timely manner and they help to avoid potential risks to me as a business. I strongly recommend that if you are starting a business you should consider the support from BrightHR. From their start up documents to their continued ...
Read more
CN
Claire Nicolson
06/04/23
Reassuring, prompt responses, friendly
Never felt like I was asking a stupid question, even when I went back for a more in-depth answer or asked more questions. Adam was really helpful and friendly. He responded quickly and always made sure I had the info I needed
VS
Victoria smith
06/04/23
Great training provided by Anthony…
Great training provided by Anthony Miranda.
SG
Surbhi Gupta
06/04/23
Online Training
We are a growing Company of 7 people and very new to Bright HR. We needed guidance on how to use the platform. Niqua was amazing in explaining us the product as per our business needs and what would work well for our team. After this session, I am much more confident in using Bright HR. Niqua was very informative, approachable and didn’t hesitate to answer the endless number of doubts and questions I had. Looking forward to using Bright HR platform going forward! Excellent service. Thank ...
Read more
CW
Chrissy Willson
06/02/23
Beth was very informative and easy to…
Beth was very informative and easy to talk to . She kept everything very simple and made things easy for us to understand
Free vendor scorecard
Evaluate BrightHR objectively with the HR software scorecard
A weighted HR software vendor scorecard to score BrightHR against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].