9.4
Spot Score
BrightHR Reviews in June 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR consistently proves itself as a reliable and customer-focused HR solution, as demonstrated by the overwhelmingly positive feedback from its users. The platform is praised for being user-friendly and easy to navigate, making it accessible even to those with limited HR experience. Training sessions conducted by knowledgeable and approachable staff, such as ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 951-960 out of 3142
SP
Sarah Prasad
05/16/23
Friendly
Friendly, efficient and solved my query.
NT
Nikki Terrell
05/15/23
Katie was very supportive and listened…
Katie was very supportive and listened to the issues raised. She was very efficient and the information given was very detailed. Which enabled me to resolve the issue raised with confidence and correct details. Due to the support and advice Katie provided I was able to deal with an incident in just 24hrs which before having bright HR system in place would of taken a considerably longer
HC
Helen Cook
05/14/23
Excellent service from Peter Rosser
Excellent service from Peter Rosser at Bright HR for assisting me with adding permissions on Brightsafe for a member of our team. Helpful, friendly and knowledgeable!
BD
Bilston Dental Care
05/14/23
Exceptional service by Brighthr
I had a long term sickness issue with a member of staff and signed up to Brighthr for advice and guidance. I dealt with three members of the team whom were all really helpful and explained everything thoroughly and in a manner that I understood. Even what seemed like silly questions were answered. I dealt mainly with Katie McLaughlin who was excellent. She responded to my emails and call back requests promptly and efficiently and made me feel confident and comfortable with the process we ...
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LH
Long Hill Design Studios Limit
05/14/23
Jamie Hilton Polite and Clear
Jamie Hilton was prompt, polite and clear. He explained the use of the software and clarified key points answering questions concisely. A pleasure to listen to.
S
Sunkanmi
05/14/23
Great Service
Very responsive customer service. We were set up immediately with no issues. It was a nice experience.
JM
Jan McCambridge
05/14/23
Straight forward interaction with Peter…
Straight forward interaction with Peter Rosser, giving me the options I had available.
E
Emma
05/11/23
Great experience with John!
We recently joined Bright HR and have been very pleased with the service. I found it very easy to set up the employees on the system but had some questions about how to implement the changes with the team. I spoke to John Alfwynn, my account manager, who was very helpful in answering some of my questions and giving advice on how to roll this out to the team. Very pleased so far!
ET
Emi Turner
05/11/23
Peter was extremely helpful
I called the service desk with a list of queries and Peter was able to answer all of my questions quickly and effectively (no matter how silly the question!) He was very kind and knowledgeable and assured me that there are no silly questions.
MR
Mark Rowland
05/11/23
Excellent Service
We have recently had a serious issue which was quite complex, and we needed professional assistance. Adam, with the help of the Face2Face service, has provided excellent service and held our hand throughout the whole process. Adam was very responsive to calls and emails and helped us massively deal with the issue quickly and efficiently. Highly recommend the BrightHR service.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].