9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 941-950 out of 3185
TC
T Cooke
06/15/23
GREAT SYSTEM, GREAT SUPPORT
Have used Bright HR for many years and nice to see how Bright Safe has the same look and feel and interacts with Bright HR. Thanks to Anthony Miranda for his patience with someone who has no patience! Great to have a direct account manager contact who is a real person and who will respond to queries efficiently without being referred to a faceless electronic support desk.
D
debz
06/14/23
Onboarding training
Kevin was very helpful and explained it all so carefully and well.
AP
Andrea Pani
06/14/23
BrighHR training
Done my BrighHR - Brightsafe training with Anthony and he was on top of his game, very patient and helpful. Delighted to know that he is the Account Manager for our company.
VT
Virtual Tours - SL
06/13/23
Got an immediate support response and…
Got an immediate support response and then a phone call from Zain who was able to talk me through the issue efficiently and respectfully. Very helpful and friendly.
RA
Rosie Andrioti
06/13/23
We are new to Peninsula and so far…
We are new to Peninsula and so far everyone has been super professional and very helpful. I had an onboarding session with Anthony M. last week for our health and safety which helped us a lot and he answered all our questions with regards to all our documentation etc. Very professional and always friendly! Would definitely recommend their services!
LW
Laura Walton
06/12/23
Really great company
Really great company, we use them for all our HR needs and it really helps our charity to run well. They are great at getting back to you if you have nay questions or need advice, can not recommend them enough.
SB
Sari Botros
06/11/23
Conor Phelan was patient and helpful.
Conor Phelan was patient and helpful. He spent a long time with me explaining how the Bright HR Safety software works and also had a pleasant demeanour.
EN
ermira noxha
06/08/23
Mohammed Rezah Ahmed was great to speak…
Mohammed Rezah Ahmed was great to speak to very professional and huge help. He made sure we new exactly what we was signing up to. Very pleasant to talk to.
C
Clayton
06/06/23
Just want to say a big thank you to…
Just want to say a big thank you to Samuel for explaining everything simply and quickly… very professional
KP
Katie Powell
06/06/23
Very helpful and good advice from Katie…
Very helpful and good advice from Katie McLaughlin, easy to communicate with and explained everything clearly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].