9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 921-930 out of 3185
J
James
07/02/23
Kevin explained and demonstrated the…
Kevin explained and demonstrated the features very well and took my individual business needs and circumstances into account.
CC
Central Carers Association
06/29/23
Excellent service and user friendly applications
Great service, easy to use platforms for all applications. Induction was just right, not too much to take in kept in real and easy to understand. Was great to be asked about what we did as an organisation as well so the conversations could be relevant to us.
R
Roger
06/29/23
Brilliant…
Really easy to follow and great instuction, Thanks we look forward to working with you and your company.
M
Mark
06/29/23
The staff at BrightHR are great and the platform is excellent value
BrightHR offers a great service, which is excellent value, while the Bright Exchange platform has been really beneficial. Stuart in particular has been amazing to work with. His attention to detail and helpful nature is priceless, while he has gone above and beyond, which is already producing great results for us. Elise has also been lovely with beautiful work and is very fast. This aspect of the Bright exchange is worth the admission alone.
I
Ian
06/28/23
Excellent easy paced learning
Excellent easy paced learning - will make a big difference as we set up the full potential of the system
SR
Secretary RBL Dalkeith
06/28/23
Onboarding Presentation
First class professional presentation done in a "no nonsense" way by Anthony Miranda.
DA
Denise Alder
06/28/23
Had a very informative meeting with
Had a very informative meeting with Anthony Miranda. Thank tou for your assistance
PH
Peter Hirsch
06/27/23
Kirsty in the Data Migration team was…
Kirsty in the Data Migration team was amazing, going above and beyond to make sure all the holidays and absences were up to date in the transfer from Simplify to Bright HR! It's early days but the platform seems intuitive and easy to use.
M
Mich
06/25/23
Kevin was great at explaining how the…
Kevin was great at explaining how the new system works for us and tailored it to our company. I really appreciated his help with this, Thank you Kevin! :)
DM
David Murray
06/25/23
Kirsty Ambrose, excellent service
Kirsty Ambrose handled the migration of our data seamlessly. Faut less service yet again. Well done.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].