9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 911-920 out of 3185
E
elaine2010
07/05/23
Ian will make a great 'customer care' team leader.
Ian was a good listener. He understood my anxiety, and listened. He then informed me he would check through past emails and speak with his managers. He rang me back when he said he would and explained what he did. He will make a great team leader and put the 'customer care' more meaningful your title. I cannot thank Ian enough for his care and understanding.
BN
Brett Nash
07/04/23
Had an issue creating my login and…
Had an issue creating my login and raised a help request. Not only was this responded to within the hour but was resolved firat time too. Peter Rosser could not have been more helpful. Great service all round
C
Christina
07/04/23
Great system and team!
We have recently signed up with Bright and they have been nothing but helpful and supportive throughout our transition with them. Having used similar systems in the past, I was pleasantly surprised with the support given from the Bright team, and the features included within the system. They really are standing above the rest. Really pleased we chose Bright!
N
natalie
07/04/23
Exceptional Customer Support
Ben in customer support was very helpful in explaining the system and sorting out problems we had Exceptional, professional service and nothing was too much trouble
GM
G. Mouton
07/04/23
Great software, efficient and easy to use
Great software and easy to use. The team took the time to get to know the company before ensuring we looked at software which is relevant to us. Once signed up we got instant support and help with using the software and booking in training to ensure we make the most of it. Great start!
M
Mike
07/04/23
Great induction for BrightHR
Great induction for BrightHR Just the right level of information for our first look at the software. Everything was explained thoroughly and extra time for questions
B
Bri
07/04/23
Thanks to Kevin for a great induction…
Thanks to Kevin for a great induction today, easy to follow along and not too much info at once.
C
Carol
07/03/23
Connor is an excellent communicator
Connor is an excellent communicator, very succinct, professional. No unnecessary chatter about stuff not relevant. He deserves a pay rise as he is a credit to the organisation.
DR
DMD Recruitment
07/03/23
Up to date
Having dealt with Gareth last week I can say that he was incredibly supportive and talked me through everything I required. He did so with confidence and good knowledge and I left with a far greater understanding of the system. Thank you.
AM
Andy Mallett
07/02/23
Very Impressive System
Very Impressive System, Kevin was brilliant thanks for the support
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].