9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 891-900 out of 3185
SE
Susan Earl
07/16/23
Ben was extremely helpful and went out…
Ben was extremely helpful and went out of his way to solve my issue- above and beyond!
RG
rachel girling
07/16/23
Onboarding made easy
We recently signed up with Peninsula and Bright HR. I just completed the onboarding with Niqua who did a great job showing me the software and answered all my questions. I was very pleased with how flexible the system seems to be. Although we will not fully utilise at the moment, I can see this will be able to grow with us for some time to come.
SH
Stephen Houghton
07/13/23
Why choose BrightHR
Induction booked as we as a company are new to BrightHR. Our account manager Kai Samuel was extremely helpful, professional and knowledgable - nothing was too much trouble for her. I would highly recommend BrightHR to anyone looking for this kind of business solution
ZF
Zoe Foster
07/13/23
The software will be ideal for what our…
The software will be ideal for what our business needs, we are currently using spreadsheets to remind us any important reviews to action, we can already see the huge benefits Bright HR and Bright Safe will have for streamlining our business and keeping everything in one place.
RH
Ryan Holtzhausen
07/13/23
Great training session!
Anthony Miranda was amazing and super helpful during the training session. He was very knowledgably and assisted me in understanding the dashboard better.
DC
Diane Copland
07/13/23
I had an excellent training session…
I had an excellent training session this morning with Isaac Heppell. He was amazing and went through the process step by step and made the system so easy to use. Isaac was an absolute delight and cheery. Thank you Isaac.
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07/13/23
Paul Baker (Highly Recommended)
I wanted to take a moment to express my heartfelt gratitude for the exceptional customer service and support you provided during recent consultations. Your dedication, professionalism, knowledge and attentiveness truly stood out, and it made what was a difficult situation well manageable. From the initial inquiry to resolving my concerns, you demonstrated a remarkable level of competence and care, ensuring that all my questions were answered and issues were addressed promptly. Your ...
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NM
Nathan Murphy
07/13/23
Really great customer service
Really great customer service from Bright HR and in particular Gareth who took the time to walk me through all of the steps in the process to get me and my company set up.
L
Lumi
07/13/23
Great Employment Law Support
I received an fantastic support from BrightHR. Adam Mikus, an Employment Law Consultant from BrightHR, is an exceptional professional with in-depth knowledge and expertise. His ability to navigate complex legal matters and provide practical solutions is commendable. Adam's responsiveness, professionalism, and commitment to customer satisfaction make him a highly recommended choice for anyone seeking employment law guidance. Thank you Bright HR
TU
Tony, UK
07/12/23
Brigh Safe training with Niqua
I had my first on boarding training session for the Bright Safe system today with Niqua today. I found Niqua to be very helpful with my questions and professional in her approach. She put me at ease and explained how to navigate the system in a clear and concise way. Thank you Niqua for all your help.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].