9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 81-90 out of 3185
JL
James Legg
06/25/24
Natasha Okparavero was very thorough…
Natasha Okparavero was very thorough and helpful on a recent induction call.
JL
James Legg
06/25/24
Natasha Okparavero was very thorough…
Natasha Okparavero was very thorough and helpful on a recent induction call.
PO
Pauline O'Keeffe
06/25/24
Positive experience
I found Daniel lovely to deal with. He listened to what issues I was having and was very helpful in explaining what could be done to improve our customer experience. I also got a follow up email from his colleague.
MM
Mr Martin Rouse
06/24/24
Jamie Hilton guide to BrightSafe.
Jamie explained how to use the Brightsafe website clearly and answered all my questions about the site and it's other uses ready for when myself and my employees van utilise. Great service, thank you.
SB
Stephen Bosley
06/24/24
Junior was very good at listening and…
Junior was very good at listening and letting you have your say and the assuring you that the matter will be looked at. He then responded very quickly confirming the investigation had started. 2 days later I had an outcome, it was a pleasure dealing with him.
M
Meena
06/24/24
Jamie from BrightHr was excellent in…
Jamie from BrightHr was excellent in providing support. He was very helpful, patient and took his time in explaining the portal. Constantly checked in with me to ensure I understood.
G
Gemma
06/24/24
My husband signed up with a package 6…
My husband signed up with a package 6 months ago to help manage staff at the store but he never got much use out of the blip. Today he spoke to Harry who helped him set up blip so that all the staff can clock in when they get to work.
SL
Stephen Laverty
06/24/24
Great first impression!
I had my first experience using Bright HR today regarding advice on a few separate matters. Both departments were helpful and provided great assistance to me, the novice! I must however highlight the technical department representative, Darren Sharpe. Darren was concise, patient, and went beyond my requests to point out extra options, such as employee benefits, something I would not have known about. A very productive phone call by all accounts.
RW
Rebecca Wolf
06/24/24
Bradley was really helpful and gave…
Bradley was really helpful and gave very clear and concise instruction and it was a super quick fix
CH
Celine Hudson
06/24/24
Had half hour training with Natasha…
Had half hour training with Natasha today as I had not used Bright HR previously. She covered every aspect of topics I needed and was very friendly also informing that there is support if I need it. Many thanks, Great Help :)
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].