9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 91-100 out of 3185
DV
David Vincent
06/24/24
Great people to have on your team
As someone not well versed in HR matters working with Julie at BrightHR was a huge comfort. The process to get started was easy, the charges very reasonable and whenever I needed advice or a question answered, Julie was always there. Excellent service all round.
G
GH
06/24/24
Excellent customer service
Farshad gave excellent customer service to ensure our team have continuity of access and service. I received a prompt response to my query.
WG
Weronika G
06/24/24
10/10 experience with Jason Lilley at Bright HR
I have had the pleasure of having Jason Lilley from Bright HR, and I must say that he has been an absolute game-changer for our company. From the moment he started working with us, he has been incredibly helpful and supportive. His expertise in HR is vast and impressive, and he has a way of breaking down complex issues into actionable steps that are easy to understand. He is always available to answer questions, provide guidance, and offer sage advice. His communication style is clear, ...
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RC
Richard Cook
06/21/24
Working With Jordon On Bright HR
I recently had the pleasure of working with Jordan regarding my Bright HR questions, and I couldn't be more impressed with the support and professionalism I received. Jordan was incredibly knowledgeable, addressing all my concerns with clarity and expertise. His prompt responses and thorough explanations made navigating Bright HR's features much easier. I highly recommend Jordan for anyone needing assistance with Bright HR. Quality Service!
NZ
Nathaly Zapata
06/21/24
Excellent Customer Service Experience
Connor provided outstanding customer service. He led our onboarding meeting with exceptional clarity and patience. BrightHR demonstrates a strong commitment to customer service and is always very helpful when we seek advice. I definitely recommend their services.
RP
Rachael Peabody
06/21/24
Annual Leave Query
I spoke to Bradley, who from the start was extremely helpful, talking me through everything. Following his guidance I got the issue resolved super quick and will remember his instructions for future use.
NS
Natalie Stanton
06/21/24
Great communication and support receive…
Great communication and support receive from Jason. He has been super helpful and friendly throughout an investigation process.
AG
Alon Gross
06/21/24
Quick professional and pleasant
I had a really good session with Natasha Okparavero who assisted me with going around the BrightHR platform. The session was very pleasant and informative and Natasha provided me with all the data I needed.
JD
Juan D Castano M
06/21/24
Excellent Service
Excellent Service, we have been using the service for 2 weeks already and the support has been amazing. The staff are very profesional and friendly. We had our onboarding call a few days ago with Connor and the explanation was amazin, he was very patient with all our queries and took the time to explain everything in detail. The Software itselft is great, something that once you start using it, you dont want to work without it anymore. great peace of saftware. excellent to manage the ...
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KL
Kirsty Langley
06/21/24
Bradley Green was really nice and…
Bradley Green was really nice and reassuring to me. He helped me send the links I needed to a few of the staff and referred me to the correct page so I can get the needed help and support. I've now signed up for 2 seminars so I am grateful!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].