9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 71-80 out of 3185
BC
Bee Coulon
06/26/24
Great session with Gianluca yesterday!
Date of experience: June 26, 2024
LH
Lee Hobley
06/26/24
Customer service exceptional
Customer service exceptional, Mr James Phillips would be an assett/credit to any buisness.
MF
Marc Fry
06/26/24
Excellent service today from Darren…
Excellent service today from Darren Sharpe with a query regarding adding a new employee. He listened to all of my questions and answered them all with no problems. Thank you very much
N
Name
06/26/24
Ayesha
As a small business, we do not have a dedicated internal HR team. I had a stressful morning and called Bright HR to ask for advice on an issue. Ayesha dealt with this quickly and professionally and helped me throughout the process making me feel much better about the situation. So glad we have Bright HR!
P
Patrick
06/26/24
Great service from Ayesha from Bright…
Great service from Ayesha from Bright Hr. Amazing work.
TW
Tracey Winstanley
06/26/24
Issues with mandatory leave
I spoke with Azan this morning regarding an issue with mandatory holiday deduction. He was very helpful and supportive and talked me through how to rectify the issue. It did take a couple of tries but we got there in the end. His instruction was clear and very understandable ( especially for someone who is not tech savvy) Thank you
BC
Bee Coulon
06/26/24
Great session with Gianluca yesterday!
Date of experience: June 26, 2024
AS
Amy Swift
06/26/24
Jason Lilley is very approachable and…
Jason Lilley is very approachable and provides space to explain the situation before asking relevant questions or making comment. Despite his obvious HR knowledge, at no point does he behave in a superior way when explaining legal process or the reasoning behind requirements. He is more than happy to go over details, which is helpful when the situations discussed are uncharted territory. Jason has kept abreast of the issues we are dealing with, despite needing to pass us to different ...
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S
Steph
06/26/24
Great Service
Had a great call with Joy and received excellent guidance and advice. Call was quick and handler was knowledgeable.
PO
Pauline O'Keeffe
06/25/24
Positive experience
I found Daniel lovely to deal with. He listened to what issues I was having and was very helpful in explaining what could be done to improve our customer experience. I also got a follow up email from his colleague.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].