9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
Empower your team, elevate your business.
Add to compare
BrightHR offers custom pricing plan
BrightHR Reviews & Ratings
Are you using BrightHR?
Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
Filter results
Sort by :
Showing 871-880 out of 3185
E
Elaine
07/24/23
The experience was very professional and very fast replies.
the experience was very professional and quick replies.
SS
Sue Sim
07/24/23
Helpful customer support
Just had a really helpful conversation with Ben - he answered all my questions in a supportive way
CW
compliance We Care Homes
07/23/23
Csaba Sandor was a perfect guide to all…
Csaba Sandor was a perfect guide to all the issues and was very detailed in his answers
MK
Mrs Kuljit Senth
07/20/23
Jamie Hilton
Jamie Hilton - He was very helpful and knowledgeable and actioned tasks that came up in the call instantly.
AM
Andrius M
07/20/23
We have BrightHR and BrightSafe webinar…
We have BrightHR and BrightSafe webinar with Conor Phelan. His explain everything very clear step by step. All my quostions by answered. I am very please with his service.
J
Jo
07/20/23
Onboarding teams call with Kevin
Onboarding teams call with Kevin, he was very informative and gave a good step by step guide to using BrightHr and BrightSafe.
O
Ola
07/19/23
The onboarding manager Conor was very…
The onboarding manager Conor was very thorough and patient. He answered all my questions well and now I'm able to use BrightHR seamlessly. Thank you Conor.
JB
Jan Brodie
07/19/23
Helpful and informative onboarding
We have recently signed up with Peninsula which includes the Bright HR & Brightsafe portal. Kevin explained both elements of the website and demonstrated very clearly the use and information it contained. It helped me a great deal, so thank you for such an informative on-boarding experience. The addition of e-learning information as additional support will also prove to be extremely useful.
SH
Sarah HR
07/18/23
Really enjoyed Conor's relaxed and…
Really enjoyed Conor's relaxed and informative style today. He provided us with a useful overview of the BrightHR system and features and I came away knowing a great deal more. Thank you.
C
Customer
07/18/23
Very useful information provided over…
Very useful information provided over the telephone
Free vendor scorecard
Evaluate BrightHR objectively with the HR software scorecard
A weighted HR software vendor scorecard to score BrightHR against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].