9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 861-870 out of 3185
D
Dan
07/27/23
Very professional and comprehensive…
Very professional and comprehensive support from Kevin Koomson who assisted with our setting up of the BrightHR system. Impressive support function for a very good product. Kevin was extremely helpful in answering all of my questions and has helped us understand the full potential of BrightHR.
H
Helen
07/26/23
Thank you Adam
Always thankful for the advice and guidance from Brighthr. Our consultant Adam Mikus is just brilliant
AN
Amy Noakes
07/26/23
Thanks Conor
Conor explained everything really clearly and showed me round the whole system in a consise way. Can't wait to get started.
CK
C Kelly
07/26/23
BrightHR onboard
Nice straightforward system and Kevin was very clear in his explanation
M
MH
07/26/23
Great system. Very well presented
Conor went through in detail all the functionality within the Bright HR & Bright Safe system. Extremely knowledgeable and friendly, giving me confidence that this system really will take us to the next level within our organisation.
AS
Anya Sanchez
07/25/23
Adil sorted out a complicated problem…
Adil sorted out a complicated problem that I had been struggling with for sometime with regards to holiday entitlement for part time staff and logging this correctly on the system..
E
ES
07/24/23
We have been using Brighthr for a few…
We have been using Brighthr for a few years now and find the system easy to use overall. The team are always very responsive to any queries we have specifically Kai our account manager who is always on hand to answer any questions or provide additional training on the product where needed.
CC
Chris Cox
07/24/23
technical issues fixed quickly and easily
I had some technical issue. My call was answered straight away and they remotely took over my pc and fixed everything. If only other technical support was this good.
J
Jude
07/24/23
Very helpful
Very helpful, clear and concise training. Step by step guidance so didn't feel overwhelmed.
SW
Stacey Wightman
07/24/23
Bright Safe
Only just signed up to use Bright Safe and had my intro and training session for the platform. It looks very user friendly and will be a great addition to our H&S management. Kevin went through all relevant areas during the training and answered my questions well. I felt listened to which is always helpful when you are learning something new.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].