9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 831-840 out of 3185
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Mike Brown
08/15/23
Fantastic support
Fantastic support, very knowledgeable and the software is very comprehensive and easy to use. Thankyou Agent name is Gareth Cartledge
PB
Pauline Barr
08/15/23
Great overview of BrightHR
Anthony explained the system clearly and was very patient. Would absolutely recommend attending one of Anthony's training sessions.
AU
Anonymous User
08/15/23
"Excellent - Niqua was brilliant at explaining everything."
What do you like best about BrightHR? Clear, clean and concise. Niqua expalined everything clearly. What do you dislike about BrightHR?
NK
Nik Katsourides
08/09/23
Kevin was super helpful
Kevin was super helpful, kind, patient and very polite - very easy to talk to and work with. The only drawback for me was getting the info I needed prior to the Teams meeting so that I was properly prepared to make the most of it.
KC
Kilvert C
08/08/23
"So helpful"
What do you like best about BrightHR? Everyone at Bright HR and Bright Safe have been so helpful and patient. We have over 50 volunteers and won't use parts of the HR set-up. Then team have been excellent in helping us to get the most out of system. I can't believe how patient Hanaan has been whilst helping me set-up everything.
DS
Delush Spa
08/08/23
Kevin was extremely helpful in the…
Kevin was extremely helpful in the navigation around the Bright platform.
JW
J White
08/08/23
Great Service!
Kevin K was incredibly helpful in onboarding me to the platform and walking me through the ins and outs. I have also been able to contact the help team for further guidance whenever needed. Great service!
SB
Sam Benson
08/08/23
Amazing work by Katie and Julie
Amazing work by Katie and Julie! Highly recommend!
AG
ANN GIBB
08/07/23
First training service with Anthony…
First training service with Anthony Miranda, our Account Manager, on how to get full benefits from BrightHR. Looking forward to updating and using this for all our HR requirements. Early days but looking good!
HR
Haidee Ryan
08/07/23
Niqua gave a great overview of Brightsafe
Niqua gave a great overview of BrightSafe and made the setting up of our staff H&S e-learning really simple and easy. She followed up with helpful videos just in case we needed to refresh our knowledge. Thanks Niqua much appreciated.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].