9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 811-820 out of 3185
MP
Marina Prifti
08/21/23
Joshua Yates was extremely helpful
I tried to use the platform for first time and upload the employees' data but experienced some issues with the bulk template. Joshua was very patient, went through my file and was able to suggest a solution to overcome the issues. He was able to answer every question I had and made the process as smooth as possible. Thank you very much Joshua!
O
Okorie
08/21/23
My team had an online training session…
My team had an online training session with Gareth Cartledge on BrightHR suite and applications. We overshot the allocated time because the session was very interesting. We learned all we need to learn about the BrightHR suite and now we're better informed with BrightHR, Blip, BrightSafe, etc. all thanks to Gareth!
SS
Simply Sweepers Ltd
08/21/23
Beth Knighton was very helpful and easy…
Beth Knighton was very helpful and easy to talk to. I can contact her directly if I have any questions which is great, as I will probably need support along the way. Beth also gave be a brief tour around Bright HR which was very useful
MP
Marina Prifti
08/21/23
Joshua Yates was extremely helpful
I tried to use the platform for first time and upload the employees' data but experienced some issues with the bulk template. Joshua was very patient, went through my file and was able to suggest a solution to overcome the issues. He was able to answer every question I had and made the process as smooth as possible. Thank you very much Joshua!
SS
Simply Sweepers Ltd
08/21/23
Beth Knighton was very helpful and easy…
Beth Knighton was very helpful and easy to talk to. I can contact her directly if I have any questions which is great, as I will probably need support along the way. Beth also gave be a brief tour around Bright HR which was very useful
O
Okorie
08/21/23
My team had an online training session…
My team had an online training session with Gareth Cartledge on BrightHR suite and applications. We overshot the allocated time because the session was very interesting. We learned all we need to learn about the BrightHR suite and now we're better informed with BrightHR, Blip, BrightSafe, etc. all thanks to Gareth!
K
Kevin
08/21/23
Beth was kind and helpful in guiding us…
Beth was kind and helpful in guiding us through the first few minutes on the Bright-hr login and website. I won't hesitate in ringing her for more help if required
GH
Gemma Howell
08/21/23
Connor was extremely helpful and…
Connor was extremely helpful and knowledgable today during our Bright HR training session. We learnt so much and are excited to implement the new software soon.
KC
Kailee Conway
08/21/23
Gareth was fab
Gareth was fab ! Talked me through every step , checked I understood and was brill at his job !
MG
Mr Gwd Convenience Distribution Limited
08/17/23
Conor was lovely
Conor was lovely, in spite of us being late and not having headphones to hand! Very easy to understand and explained everything we needed. Looking forward to using BrightHR and delegating BrightSafe to someone else. Thank you!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].