9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 801-810 out of 3185
JT
Jodie T
08/25/23
"Great Onboarding Session"
What do you like best about BrightHR? It seems very easy to use, very intuitive. I love the rota system, and how easy it will make our business run. Blip is wonderful, has streamlined our clocking in system. Great onboarding session as well, thanks Sam Lambrou for helping us.
AC
Aamir Chaudhry
08/24/23
A nice piece of software for HR related…
A nice piece of software for HR related activities.
J
Joan
08/24/23
Explained very well on training and…
Explained very well on training and easy to follow.
BE
Beverley Eyre
08/23/23
Great training provided yesterday by…
Great training provided yesterday by Gareth Cartlege from Croner. We have used Croner's Bright Hr systems for a few years now and it is great for rotas and keeping all employees documents and information up to date. Bright Safe was introduced to us, Gareth made the Bright Safe package look very user friendly and easy to use. I am looking forward to getting stuck in and improving our working systems and updating our risk assessment's, keeping everything in one place and having Health and ...
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JP
Jodie Pottage
08/23/23
Signed up in July with BrightHR
Signed up in July with BrightHR, we haven't used all the services yet, lots of information to take in when you first join, but the phone lines are easy to get through to someone and always friendly and helped us with many aspects in the short time we've been with them. Have now signed up to BrightSafe, just had my online training session with Anthony Miranda on how to use the app and input the data, all explained really well, thank you.
P
PS
08/23/23
Very useful Onboarding Session
Anthony Miranda was very pleasant, willing to help and answer any questions that we had on BrightSafe during our Onboarding meeting via Teams. He explained everything in a straightforward manner that was easy to understand.
PH
Penny Hedger
08/23/23
Great service
Adam Mikus was extremely knowledgeable and helpful in guiding me through a complex process. He responded to my queries promptly and I couldn't recommend him enough.
PR
Penrose Roofing
08/22/23
Professional and Clear Training
Kevin carried out a very clear and professional training session. All aspects were covered through the user friendly Bright Safe system.
JH
JACQUI HOLMES
08/22/23
Louise Mills - Great advisor
I was helped for many weeks by Louise Mills, I found her to be very helpful every step of the way, happy to listen and find a solution and resolve the issues we were having. A lovely person to deal with.
AA
Annette Addison
08/22/23
Had a training session with Anthony…
Had a training session with Anthony Miranda yesterday. I found this really useful and now have a much better understanding of Bright :-)
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].