9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 741-750 out of 3185
J
Jo
09/24/23
Just finished the training session with…
Just finished the training session with Tony Ogbe. His approach was friendly but professional as well. Everything was clearly explained. Thank you for your time. It was a pleasure to talk to you.
BE
Bourne Energy
09/21/23
Very helpful and friendly service
Very helpful and friendly service from Arron. very pleased.
BE
Bourne Energy
09/21/23
Very helpful and friendly service
Very helpful and friendly service from Arron. very pleased.
PJ
paige jones
09/20/23
Sam was very professional and friendly…
Sam was very professional and friendly - any questions I had he answered in great detail - I left the teams meeting very confident on how to use BRIGHTHR, BLIP, etc. Thank you sam.
CH
Chris Hounsome
09/20/23
Excellent Service
We have been customers of Peninsula for many years and have always been able to rely on their help and advice. Today we were onboarded on to their BrightSafe system by MaKinzie Welch, who was fantastic. Everything was clearly explained and we will definitely be making use of many of the available features
EC
Elena Collyer
09/20/23
My guide Gareth C was extremely helpful…
My guide Gareth C was extremely helpful in showing me the core of Bright HR and Bright Safe. I can see that we will gain so much from this platform !
P
PCS
09/20/23
Thanks Kirsty for your help recently..
Thanks Kirsty for your help recently... you were very courteous and sorted out my issue speedily and effectively.
M
Melissa
09/20/23
Excellent HR Software
Conor was very clear and went through the process in a very logical and structured manner. The software itself is user friendly and modern compared to Simplify. The discounts and offers on Bright Exchange are an added bonus.
SC
Stacey C
09/19/23
Jamie was very helpful and went at a…
Jamie was very helpful and went at a great pace. He focused on what was important to us as a company
TA
Tony Asker
09/19/23
Our teams meeting was highly beneficial…
Our teams meeting was highly beneficial with Conor. Very informative and easy to understand.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].