9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 731-740 out of 3185
AS
Amy Stevenson
09/24/23
Really great training session with Ewan…
Really great training session with Ewan L today to introduce us to BrightSafe. We use both BrightHR & BrightSafe so can highly recommend both of these products
Y
Yolanda
09/24/23
Great customer service
Great customer service, quick and polite. Thank you Peter Rosser
AM
Abdul Momeen
09/24/23
To anyone looking to join BrightHR
To anyone looking to join BrightHR, I would highly recommend it. They have great utilities and applications to use. They offer a lot of things to help run your day to day operations such as clock in and clock out for staff and also to make rotas which they have included wonderful and useful features to make sure that it is done correctly. But the most important thing and highlight of BrightHR was our point of contact Tony Ogbe was beyond exceptional as he explained everything they have to ...
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J
Jo
09/24/23
Just finished the training session with…
Just finished the training session with Tony Ogbe. His approach was friendly but professional as well. Everything was clearly explained. Thank you for your time. It was a pleasure to talk to you.
RM
Renata Montrimiene
09/24/23
Excellent
The customer service was exceptional from the start, as they kept me updated throughout the entire process. I had many questions and their support team responded promptly and professionally. Gareth Cartledge keeps making sure we are settling okay and always asking if we need any help and deals with everything in no time.
D
Danielle
09/24/23
Gareth Cartledge
Fantastic trainer. Thorough throughout the training and ensured I fully understood the product. Excited to use Bright HR more.
D
Danielle
09/24/23
Gareth Cartledge
Fantastic trainer. Thorough throughout the training and ensured I fully understood the product. Excited to use Bright HR more.
RM
Renata Montrimiene
09/24/23
Excellent
The customer service was exceptional from the start, as they kept me updated throughout the entire process. I had many questions and their support team responded promptly and professionally. Gareth Cartledge keeps making sure we are settling okay and always asking if we need any help and deals with everything in no time.
AS
Amy Stevenson
09/24/23
Really great training session with Ewan…
Really great training session with Ewan L today to introduce us to BrightSafe. We use both BrightHR & BrightSafe so can highly recommend both of these products
Y
Yolanda
09/24/23
Great customer service
Great customer service, quick and polite. Thank you Peter Rosser
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].