9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 721-730 out of 3185
M
Meabh
09/26/23
A very professional service
A very professional service. All of the staff I have dealt with to date at every stage have been so helpful and friendly. I just had a teams call with Makinzie and she explained everything so well.
A
Anesia
09/25/23
Kevin was very helpful
Date of experience: September 26, 2023
A
Anesia
09/25/23
Kevin was very helpful
Date of experience: September 26, 2023
L
Luke
09/25/23
So far, so good
Dealt with Conor Phelan for my on boarding. Answered any questions I had and showed me round what seemed to be a very user friendly system.
MP
Michael Potter
09/25/23
Real people, real results
I attempted to resolve my query with the bot and it was hopeless. I've yet to have the bot even come close to resolving anything. However, the bot quickly steps aside for the real talent to take over. Kirsty was very helpful and asked all the right questions to help me get the progress I needed. Let's keep the real people involved, please! We need more Kirsty's and less bots
L
Luke
09/25/23
So far, so good
Dealt with Conor Phelan for my on boarding. Answered any questions I had and showed me round what seemed to be a very user friendly system.
KB
Karen Biddlecombe
09/25/23
Brilliant help
Had my first onboarding session with Anthony Miranda today who explained the workings of Bright HR etc brilliantly to the point where I had very few questions to ask him as he covered everything beautifully. Anthony said he would send me information out by email to support me and this happened as soon as I left the Teams call. Excellent professional service and I look forward to using the platform
S
Sean
09/25/23
Great service
I had a demo with MaKinzie and it was an amazing experience. She was extremely helpful and knowledgeable about the Bright HR and Bright Safe software. MaKinzie took me through the software from top to bottom, and I now feel like a pro using the software.
MP
Michael Potter
09/25/23
Real people, real results
I attempted to resolve my query with the bot and it was hopeless. I've yet to have the bot even come close to resolving anything. However, the bot quickly steps aside for the real talent to take over. Kirsty was very helpful and asked all the right questions to help me get the progress I needed. Let's keep the real people involved, please! We need more Kirsty's and less bots
AM
Abdul Momeen
09/24/23
To anyone looking to join BrightHR
To anyone looking to join BrightHR, I would highly recommend it. They have great utilities and applications to use. They offer a lot of things to help run your day to day operations such as clock in and clock out for staff and also to make rotas which they have included wonderful and useful features to make sure that it is done correctly. But the most important thing and highlight of BrightHR was our point of contact Tony Ogbe was beyond exceptional as he explained everything they have to ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].