9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 711-720 out of 3185
DM
D Martin
09/28/23
This should revolutionise our HR
We had a great training session with Tony Ogbe today who answered our many questions and was very knowledgeable. I am now much clearer about the onboarding process and what BrightHR can do for our organisation.
HH
Hollie Harrison
09/28/23
Had a really good and thorough training…
Had a really good and thorough training session with Gareth! Thank you for the help!
PA
Pelu Adetola
09/28/23
Helpful and informed
My BrightHR consultant Tony Ogbe was really helpful and made the setup easy to understand but yet very informative! He answered all my questions and passed on my details to the relevant team to help my post ads. Thank you.
MT
Miss. Tara Gunn
09/28/23
We have been using Bright HR as a…
We have been using Bright HR as a company for over a year now and its really working well for the company but on a personnel level because I recommended another company I received a £250 visa card. Mark was brilliant in helping with my referral and even better when I told him that I lost the activation details 🫣not only was he polite and responded very fast, he organised for the details to be re-sent very quickly. Great service Mark and Bright are lucky to have you on the team. I would ...
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ES
Executive Shaving
09/27/23
Initial introduction meeting with Bright HR
Initial introduction meeting with Bright HR and Kevin Koomson. Clear and concise intro to the new system, how it works, areas that are most relevant to our business and how best to set the various elements up. Kevin explained everything that we needed to focus on first, so we could get the system up and running. Answered our questions and was a great help.
NB
Nikki Buxton
09/27/23
Problem Solving
Was helped this afternoon by Peter Rosser. He talked me through all my problems and was very patient. He has excellent customer service skills.
NK
Natalia Kelly
09/27/23
Great service
Great service - Exactly as expected Thank you Kevin Koomson for your time. The training was very clear and easy to follow. We will start using Blip for our team.
ST
SERG T
09/26/23
Gareth Cartledge was fantastic
The session I was booked in with Gareth, gave me confidence in using all the features of the Bright HR software we had purchased. As I had played around in the system prior to our session, I had more questions than someone who hadn't yet accessed the system. Gareth, was knowledgeable and answered all my questions in detail. I highly recommend his service in particular, it completely demystified Bright HR. Am sorry, my review is a month later than I promised.
KW
Kieran Wall
09/26/23
Arron made our introduction to brighthr…
Arron made our introduction to brighthr and brightsafe easily and fully informative, THANKS AGAIN GUYS FOR YOUR WONDERFUL SERVICE
H
Heather
09/26/23
Very helpful team
Rachel Riordan was very helpful with introducing us to the Croner online platform BrightHR. Thanks so much.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].