9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 701-710 out of 3185
AO
Amanda Ormsby
10/04/23
From the very beginning I felt at ease…
From the very beginning I felt at ease with Anthony in BrightHR - the demo was brilliant and even though I didn't quite get it at the start his patience and kind manner made it easier for me to learn my way around the system. The constant emails I sent him for help were answered very quickly wit screenshots to help and I felt nothing was too much bother for him. We are up and running now and very happy with this service, Thanks again Anthony
M
MD
10/04/23
Fabulous BrightHR
Peter offered expert assistance in simplifying and resolving my issue and demonstrating excellent customer service. I found him helpful and knowledgeable.
PB
Paul Broom
10/03/23
Peter Rosser managed to help me…
Peter Rosser managed to help me understand a lot of the settings that were not initially clear and was happy to sort out the mess that I had created. Great software, great value, and great support!
RE
Rachael Emmett
10/03/23
Tony was brilliant
Tony explained everything step by step and was paitent when we had questions. I feel very confident to use this system after his delivery fo training.
J
Julia
10/03/23
Gareth was helpful and explained the…
Gareth was helpful and explained the system well. Just now starting to use it.
MC
Marian Chihuri
10/03/23
I'm really excited on joining Bright…
I'm really excited on joining Bright HR-and Tony Ogbe has been amazing in taking his time in on-boarding me. There was a lot to take in and Tony was patient in answering my questions. Our future is Bright:)
GW
Georgie Wells
10/02/23
Tony was extremely helpful in our…
Tony was extremely helpful in our introductory session. Allowed us to ask lots of questions and structured the session around our needs.
ES
esme Simply-Teeth
10/02/23
On Boarding Training
Today my Bright HR manager Anthony Miranda, went through the setting up process and how to use the Bright HR system for the team. I think the system is going to really benefit us going forward. On a note about Anthony, if wanted to mention that they delivered the information really well. I found them to be very patient and worked at my pace of learning. (I'm a slight oldie, when it comes to tech) so thank you Anthony.
NM
Nicole McCarthy
10/01/23
We had a training session with Anthony…
We had a training session with Anthony Miranda, and he was superb. Very clear, helpful and took the time to answer as many questions as we had throughout the training. Thank you!
PM
Petros Mapanda
09/29/23
Jamie was very clear in his…
Jamie was very clear in his instructions on how to use BrightSafe. He made sure I understood what he was showing me.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].