9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 691-700 out of 3185
PL
Pmfm Ltd
10/10/23
Professional
Tony was extremely helpful and very patient with me, I took lots of notes as we went through each section of the systems. Tony demonstrated his product knowledge and was able to answer my queries and questions. He was professional throughout our meeting and assured me if there is any other information or support I require to contact him to arrange another meeting.
C
claire
10/10/23
Josie was very professional at…
Josie was very professional at providing what I needed. Josie got back to me so fast with everything i had asked her for.
CT
Charlie Turner
10/10/23
Enjoyed my Teams training this morning…
Enjoyed my Teams training this morning with Anthony Miranda he was patient, knowledgeable and helpful in his training.
B
Beck
10/08/23
Simple, intuitive and easy to use
I was introduced to BrightHR with Ewan Logsdon and found the introduction to be straightforward, full of information and the system easy to use. Great for SME's and good communication for further assistance. Would recommend.
KD
Kirstie Davies
10/08/23
Seemless transfer to new system
Arron Hardman was extremely knowledgeable and helpful to our set up with BrightHR. We are very impressed so far :)
KC
Kamson Consulting
10/08/23
Great software and great service
BrightHr and Connor in particular were great in understanding and meeting the needs of our organisation. The onboarding and training in particular was fantastic!
A
Abbymo
10/05/23
Very good
Anthony was extremely friendly and helpful, he guided us through the system succinctly and answered all our questions.
A
Aoife
10/05/23
I had my training with Rachel Riordan…
I had my training with Rachel Riordan and it was a very pleasant experience ,she explained everything very clearly
AB
Angela Bullard
10/05/23
Tony Ogbe is such a good account…
Tony Ogbe of Peninsula HR is such a good account manager. He is able to answer queries speedily and fully and he takes us through new (to us) areas of the portal, stage by stage, in a very patient, helpful way.
KM
Karen Mitchell
10/04/23
I chatted with Kirsty today as I had an…
I chatted with Kirsty today as I had an issue that needed resolving on the Bright HR app. She was so knowledgeable about the product and talked me through getting the issue rectified.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].