9.4
Spot Score
BrightHR Reviews in June 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
Spotsaas Editor’s POV
BrightHR consistently proves itself as a reliable and customer-focused HR solution, as demonstrated by the overwhelmingly positive feedback from its users. The platform is praised for being user-friendly and easy to navigate, making it accessible even to those with limited HR experience. Training sessions conducted by knowledgeable and approachable staff, such as ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 681-690 out of 3142
A
Anesia
09/25/23
Kevin was very helpful
Date of experience: September 26, 2023
A
Anesia
09/25/23
Kevin was very helpful
Date of experience: September 26, 2023
L
Luke
09/25/23
So far, so good
Dealt with Conor Phelan for my on boarding. Answered any questions I had and showed me round what seemed to be a very user friendly system.
MP
Michael Potter
09/25/23
Real people, real results
I attempted to resolve my query with the bot and it was hopeless. I've yet to have the bot even come close to resolving anything. However, the bot quickly steps aside for the real talent to take over. Kirsty was very helpful and asked all the right questions to help me get the progress I needed. Let's keep the real people involved, please! We need more Kirsty's and less bots
S
Sean
09/25/23
Great service
I had a demo with MaKinzie and it was an amazing experience. She was extremely helpful and knowledgeable about the Bright HR and Bright Safe software. MaKinzie took me through the software from top to bottom, and I now feel like a pro using the software.
KB
Karen Biddlecombe
09/25/23
Brilliant help
Had my first onboarding session with Anthony Miranda today who explained the workings of Bright HR etc brilliantly to the point where I had very few questions to ask him as he covered everything beautifully. Anthony said he would send me information out by email to support me and this happened as soon as I left the Teams call. Excellent professional service and I look forward to using the platform
AS
Amy Stevenson
09/24/23
Really great training session with Ewan…
Really great training session with Ewan L today to introduce us to BrightSafe. We use both BrightHR & BrightSafe so can highly recommend both of these products
AM
Abdul Momeen
09/24/23
To anyone looking to join BrightHR
To anyone looking to join BrightHR, I would highly recommend it. They have great utilities and applications to use. They offer a lot of things to help run your day to day operations such as clock in and clock out for staff and also to make rotas which they have included wonderful and useful features to make sure that it is done correctly. But the most important thing and highlight of BrightHR was our point of contact Tony Ogbe was beyond exceptional as he explained everything they have to ...
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J
Jo
09/24/23
Just finished the training session with…
Just finished the training session with Tony Ogbe. His approach was friendly but professional as well. Everything was clearly explained. Thank you for your time. It was a pleasure to talk to you.
RM
Renata Montrimiene
09/24/23
Excellent
The customer service was exceptional from the start, as they kept me updated throughout the entire process. I had many questions and their support team responded promptly and professionally. Gareth Cartledge keeps making sure we are settling okay and always asking if we need any help and deals with everything in no time.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].