9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 671-680 out of 3185
MD
Mr Duncan Gunn
10/15/23
EXCELLENT AND VERY HELPFUL
Date of experience: October 16, 2023
TS
Thames Solar Electric
10/12/23
Tony was great
Tony was great , very informative and engaging
TS
Thames Solar Electric
10/12/23
Tony was great
Tony was great , very informative and engaging
HS
Howard Sherbourne
10/12/23
Fantastic!
BrightHR is a fantastic piece of software. A great programme, the support is fantastic, a special mention of Beth who went over and above.
W
Will
10/12/23
Easy to use product and friendly…
Easy to use product and friendly service.
A
Amy
10/11/23
Really easy Video call/demonstration
Really easy Video call/demonstration. Conor made it really easy and straight forward.
MW
Michelle Wallis
10/11/23
Gareth's training was spot on!
Gareth showed us step-by-step how to use the BrightHR system and followed it up immediately with webinars. He was very clear, concise and professional and we both felt confident that we would be able to use the system. Have to say that every contact with BrightHR/Croner has been professional and easy. Would definitely recommend the company.
IO
Ian O'Hanlon
10/11/23
Clear and concise instruction from…
Clear and concise instruction from Tony. Thanks for your help.
S
Shaunae
10/11/23
Very helpful and thorough.
Date of experience: October 12, 2023
A
Amy
10/11/23
Really easy Video call/demonstration
Really easy Video call/demonstration. Conor made it really easy and straight forward.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].