9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 661-670 out of 3185
LT
Lila Thompson
10/19/23
Really thorough advice and support!
Really thorough advice and support. Excellent service.
P
Pam
10/18/23
Tony Ogbe
Tony Ogbe, he is very helpful and help to solve the problem. step by step, very clear. Very professional.
JD
Jude Dunne
10/18/23
easy to use system
Makinzie Welch did our onboarding session which was friendly, helpful and informative. She explained everything in full and answered all our questions. She offered support after the session if we were stuck. The system seems very easy to use for admin and users. keeps everything HR in one place. Perfect to cover all our needs
J
Joanne
10/18/23
Great onboarding experience
Sam Lambrou went through all the different aspects of the system and what all the various apps do. He was thorough, knowledgeable, and patient and he listened and provided answers to my questions.
GP
Giorgia Paoloni
10/18/23
Engaging Demo
Ryan Healey was engaging and gave a fantastic demo to myself and senior management, we were really impressed. He immediately build a rapport talking to us by name and making sure what he was telling us was relevant.
JG
Judith Gordon
10/18/23
Great onboarding
Today's onboarding meeting with Makinzie was a delight. A great tour of the software, and I had all my questions answered, so I'm ready to make best use of it.
C
customer
10/17/23
Ben was very quick to answer my query
Date of experience: October 18, 2023
R
Rob
10/16/23
Makinzie was extremely helpful and…
Makinzie was extremely helpful and patient resolving our issue today. Thankyou
VT
VLAD T
10/16/23
Comprehensive training.
Comprehensive training about the software, Very helpful in showing and describing all features. It was a pleasure to have the meeting with Jamie.
AD
Alex Dunn
10/16/23
Excellent service
Excellent service from Ewan Lodgson, very helpful with advising on solutions specific to our workforce.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].