9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 651-660 out of 3185
LB
Liz Bishopp
10/25/23
Tony was very knowledgeable
Tony was very knowledgeable, the onboarding was structured and very simple to follow.
MM
Marion MacDonald
10/24/23
I wasn't really using the Bright HR…
I wasn't really using the Bright HR portal properly until also adding in Bright Safe and realising the extent of the very useful and interactive extent of the functionality provided. Just completed a user instruction call with Jamie who explained in detail (with much patience for me!) how to best navigate my way through. I especially like the ability to provide notifications of when tasks are due and that all staff information, documents, etc is available in one place. The ability to get ...
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D
Donna
10/24/23
Jamie was extremally good at explaining…
Jamie was extremally good at explaining our way around the new system. Helpful and easily explained all of the extra's. Thankyou Jamie.
S
STS
10/23/23
Our training with Tony Ogbe was very…
Our training with Tony Ogbe was very informative. He was quick and didn't waste time explaining all the areas we needed to be aware of.
KD
Kiyara Dharmaratne
10/23/23
Onboarding Training Session
My onboarding meeting with Tony Ogbe was very informative and has showed me the amazing applications of BrightHR. He made sure to answer all my questions and make my training specific to my company's needs. I was also introduced to various elements of the software that could further help our company's needs.
HB
Helen Ball
10/22/23
Jamie was very helpful and knowledgeable
Date of experience: October 23, 2023
TM
Tendai Marange
10/22/23
I'm very happy with the training that…
I'm very happy with the training that we had with Kevin Koomson. He had shown us all the details on how to use the BrightHR & BrightSafe app to do the work. Kevin was so friendly, and his service was superb. Thank you, job well done.
DP
David Powell
10/22/23
Tony was very patient and helpful
Date of experience: October 23, 2023
ЮЧ
Юлія Чернявська
10/19/23
Amazing meeting
We had a really good meeting with Conor Phelan. He showed us all functions from Bright in very easy way. Also he provided us with all guides and useful information about system which we can use in the future. Also, he was pleaser answer for all our questions. We had a very good experience especially because we were limited in a time so he did everything very quick for us!
M
Michelle
10/19/23
Daniel was very helpful
Daniel was very helpful, professional & friendly. Answered all my questions & helped me understand the system.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].