9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 641-650 out of 3185
KF
Keely Fordyce
11/02/23
Concise and informative training
Concise and informative training, very approachable and friendly.
GW
Gillian Wardrope
11/02/23
Excellent
Arron Hardman took my Bright Safe onboarding session yesterday. He was really friendly, informative and couldn't have been more helpful. Thanks ever so much!
D
Dawn
11/02/23
Excellent
Excellent training received from Makinzie Welch at BrighHR. Easy to understand and guide me through every section to enable me to utilise the software to its full potential. Highly recommend, thank you
SA
Sonia Ahmadiani
10/30/23
Jamie is great at explaining the bright…
Jamie is great at explaining the bright hr and very professional
JH
Jessica Holderness
10/29/23
BrightHR Training
Gareth was very helpful with the BrightHR software and went through the training based on our needs. Even though we had looked around the system before this session, Gareth was able to show us more functions. Very useful, we look forward to our BrightSafe training tomorrow.
D
Deb
10/26/23
User Friendly
Very comprehensive, the system is very user friendly and Jamie was patient and informative.
LB
Lois B
10/26/23
Great training session led by Conor
Conor was very concise and went through each part of the system, in a suitable amount of time. Plus was easy to take instruction from. I appreciated the fact we were given the option to take control ourselves or just to watch, which was great as it implied to us that you've taken into account all learning styles.
BB
Balbir Bains
10/26/23
Makinzie Welch was excellent she is…
Makinzie Welch was excellent she is such a lovely bubbly character which helps as you know you are dealing with a genuine person. she was very knowledgeable and knew the answers to all my question. I am so happy she will be my first call of port as I know she will be only too happy to help
SD
Stacey D
10/25/23
Thank you to Tony Ogbe who was very…
Thank you to Tony Ogbe who was very clear in showing us around the portal which seems to be very user friendly. Nice to know we can contact him for any assistance when required
C
customer
10/25/23
Very pleasant gentleman
Very pleasant gentleman, very patient and helpful.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].